Facility Manager

ISS•Sunnyvale, CA

10d•$160,000 - $191,000•Onsite

About The Position

The Facility Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, and vendors and facility resources. Success involves delivering on contract promises, increasing service effectiveness and efficiency through ISS standards and concepts, and leveraging innovation and best practices. The role requires successful delivery of prioritized projects and programs, understanding upcoming business priorities in partnership with stakeholders, and deploying relevant projects following global/local standards with full ownership. The Facility Manager is also expected to develop their own skill base, embrace development opportunities, and ensure continued self-improvement.

Requirements

5+ years of facilities management experience
Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)
Excellent time management skills
Able to organize and work independently
Adherence to Health, Safety, Environment, and Quality (HSEQ) policies and procedures
Following safety protocols
Maintaining environmental responsibility
Upholding quality standards in all tasks
Active participation in HSEQ training
Reporting any potential hazards or compliance concerns

Nice To Haves

Ideally in a supervisory role
Bachelor’s degree in Facility Management or related field preferred
Strong supervisory background desirable but not required
Good customer service experience
Bilingual is a plus
A valid driver’s license may be required for this role (depending on the account)

Responsibilities

Maximize customer satisfaction and ensure delivery of quality services.
Achieve set goals for revenue and profitability.
Effectively manage and coordinate teams, equipment, vendors, and facility resources.
Deliver on contract promises.
Increase effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts.
Leverage innovation and best practice opportunities.
Successfully deliver prioritized projects and programs.
Understand upcoming priorities and link project delivery to business needs in partnership with internal and external stakeholders.
Deploy relevant projects following global/local standards with complete ownership of project rollout and completion.
Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement.
Participate and embrace development opportunities.
Communicate effectively with colleagues within the Business Unit and across the company.
Participate in project groups and meetings as required.
Manage Account Organization, Risk Management and Compliance, Customer Organization, Local Excellence Functions, External Partners and Suppliers, and Account dedicated People & Culture, HSE, and Finance.
Promote the IFS model within the ISS community.
Transfer best practice.
Use the account to promote and further develop ISS.
Identify and leverage opportunities for improvement and best practices across the account, working from the global/local concept toolbox.
Take responsibility for innovation at the account, including deploying own resources in relevant Corporate Garage activities.
Ensure PMO responsibility, delivering prioritized projects and programs on the account on time, budget, and quality.
Collaborate with internal/external stakeholders to identify and roll out project support.
Engage in a wide network of Account Excellence Managers to ensure a steady flow of best practice sharing.
Conduct periodic internal reviews to ensure compliance procedures are followed.
Increase customer loyalty and satisfaction through service excellence.
Perform additional duties and responsibilities as needed.
Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures.
Follow safety protocols, maintain environmental responsibility, and uphold quality standards.
Actively participate in HSEQ training and report any potential hazards or compliance concerns.