Pet Care Operations Manager

Kennelwood Village•Maryville, IL

1d•Onsite

About The Position

Kennelwood Pet Resorts is looking for a Facility Manager to be a part of a growing industry leader pet care business. As a Facility Manager, you must be an animal lover as you will have the opportunity to contribute positively to the lives of the animals entrusted to our care. You will be responsible for establishing and maintaining guest services, interacting with pets, overseeing and being responsible for the operation of the store ensuring maximum sales and safety standards, and human resource management. Kennelwood Pet Resorts opened its first location in 1974. Since the beginning, Kennelwood has been a leader in the pet care industry being the first to introduce pet services like Shed-X and Doggie DayCamp and continues the tradition by offering services such as training, grooming, dog daycamp, and boarding. Kennelwood has nine convenient pet resort locations as well as a Kennelwood Academy for Dog Training Professionals. Kennelwood continues to be an industry leader and has the philosophy that the experiences we create form connections that build trust and confidence. Join our team and be a part of the tradition and contribute to the lives of the pets entrusted in our care!

Requirements

Ability to stand and/or walk for extended periods of time
Ability to lift at least 40 lbs on a regular basis and up to 50 lbs on occasion
Ability to walk dogs of all sizes on leashes
Comfortable working around pet hair and dander
Excellent customer service skills (friendly, courteous, and helpful)
Ability to lead people and get results through effective communications, coaching, training and development
Self-motivated and takes initiative
Committed to safety and assuring a safe environment for staff and guests
Ability to read and interpret documents such as customer receipts, special work instructions and software manuals
Ability to work a flexible schedule including weekends and holidays

Nice To Haves

A passion for animals and previous professional animal handling experience preferred

Responsibilities

Establishing and maintaining guest services
Interacting with pets
Overseeing and being responsible for the operation of the store ensuring maximum sales and safety standards
Human resource management
Reacting to change productively and handling other tasks as assigned by Senior Operations Managers and other Senior Leaders
Ensuring that each pet and guest receives outstanding service by providing a friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
Analyzing and measuring business trends; developing and implementing plans to maximize sales and meet or exceed goals and objectives
Ensuring appropriate merchandise stock levels and appropriate presentation and assortment in all departments
Ensuring compliance with all policies and procedures through regular store management and staff meetings, store walk-throughs
Continually evaluating and reacting to performance issues
Training and developing staff in all aspects of the business; directing and monitoring training and development for all store personnel