Facility Manager (Union Hall)

Childrens Rescue Fund•New York, NY

1d•$75,000 - $85,000•Onsite

About The Position

Under the supervision of the Director of Building Maintenance at 92-32 Union Hall location in Queens NY, the Facility Manager is responsible for ensuring the safe, clean, and efficient operation of the shelter facility. This role oversees building maintenance, safety compliance, vendor coordination, inventory management, and supports a secure and welcoming environment for residents, staff and visitors. This position ensures compliance with applicable DHS, OTDA, FDNY, DOB, DOHMH, OSHA, and agency requirements. The Facility Manager will also be on call for emergencies during off hours and report to property.

Requirements

Five (5) or more years of experience in facilities, construction, and repair are required
A minimum of three (3) years of building management experience, with a minimum of two (2) years of shelter experience are required
Three (3) or more years of supervisory experience
Skilled in leading, motivating, and evaluating the performance of assigned staff.
Excellent analytical, evaluative, and human service management skills.
High level of computer proficiency, specifically in Microsoft Office, and the ability to learn new technologies and databases.
Must be detail oriented, highly organized, and can work both independently and as part of a team within a multi-site organization to complete complex projects in a fast-paced environment.
Excellent time management skills with ability to prioritize assignments.
Must have incredible initiative with the ability to act calmy under pressure and be adept and comfortable with crisis management in emergency situations.
Superior written and verbal communication skills, coupled with excellent organization and leadership skills.
Excellent interpersonal relations skills to foster cooperative working relationships with senior leaders, management, and employees within other departments.
Skilled in prioritizing work and marshaling necessary resources under stressful situations due to client circumstances.

Nice To Haves

A bachelor’s degree in facility management, engineering, business, related field, or education preferred.
F-89 [Fire and Life Safety Director] certification is strongly preferred.
Must be willing to obtain necessary training and certifications as related to the position and building requirements

Responsibilities

Oversee all building systems, repairs, preventive maintenance, and capital improvement activities.
Manage work orders and corrective actions through approved systems including Yardi.
Manage required paperwork through Aestiva.
Develop and maintain emergency response plans, evacuation procedures, and fire drill documentation.
Ensure room turnover readiness and compliance with DHS occupancy standards.
Maintain basement storage areas in an orderly, safe, and hazard-free manner.
Review work orders to ensure inoperable appliances are being replaced in a timely manner.
Maintain exterior parts of the building, ensuring good upkeep for walkways, building face, etc.
Maintain vacancies reports, offline units for repairs and materials needed for turnover; ensure room turnovers are completed within the DHS guidelines.
Be proactive with the ability to take initiative.
Maintain fire alarms, sprinklers, emergency lighting, elevator, boiler, HVAC, and backflow prevention records.
Provide after-hours emergency response and on-call coverage as required.
Ensure janitorial staff in completing tasks through work order system and follow up through their completion of assigned tasks.
Ensure placement of trash and recyclables on the street for pick up per Department of Sanitation’s schedule for pick up.
Ensure staff in cleaning tasks to keep common areas, lobby, hallways stairwells, elevators, walls, doors, glass fixtures, and floors are clean and well maintained.
Coordinate with DBM and janitorial staff to clean vacant rooms, log and store properties left by clients in identified storage areas.
During cold temperatures, ensure all walkways are free of ice and snow.
In the absence of the custodial staff, sweep, mop, dispose of trash, and handle snow removal during inclement weather.
Regularly inspect the building and building systems to identify issues and ensure that they are addressed to prevent system breakdown.
Inspect the client rooms regularly to ensure rooms are maintained in good repair.
Assign staff to conduct daily and weekly inspections on the safety system and devices such as smoke detectors, emergency lights, drainage systems, and fire stop applications.
Accompany government agencies on inspections in the property and immediately report and mitigate citations or violations.
Maintain logs of vendor site visits.
Conduct daily inspection of building exterior, interior of property, safety, and building systems.
Ensure the property is following New York City building codes.
Ensure maintenance and janitorial staff follow safety procedures, ensuring tools, equipment, and materials used for repair/cleaning solutions are stored properly and not left unattended.
Manage keys, fobs, and other access systems for the clients.
Maintain and inspect safety equipment such as fire extinguishers, sprinklers, and alarm systems.
Collaborate with and support security team as needed.
Maintains an inventory of all supplies, tools, and equipment.
Accept deliveries and/or pick up materials and equipment.
Maintain records of packing slips and invoices.
Procure materials needed for repairs, painting, and cleaning for the property.
Maintains inventory in a secure and safe space.
Track purchases and usage of inventory through YARDI and other prescribed systems.
Provides detailed reports on inventory levels, trends, and turnover rates.
Respond to all client service requests in a timely manner and maintain accurate records of the work performed.
Ensure staff maintain professional boundaries and respectful communication with tenants.
Listen to client feedback and respond promptly and respectfully to their concerns.
Treat all clients equally and without bias, regardless of personal or cultural differences.
Provide proper notice before entering a client unit regarding resident privacy.
Inform clients of utility and elevator service interruptions.
Proficient in identifying operational problems and formulating and implementing realistic solutions.
Work closely with other departments, such as social services, to ensure the program operates collaboratively.
Ability to influence key and operational management through well-articulated strategies.
Accountable for service delivery for client satisfaction and to increase positive productivity between the organization and the client and ensure the accurate and timely response to issues or concerns that are identified.
Contributes to the overall success of the organization by performing all other duties and responsibilities as assigned by supervisor or designer and being able to pivot with ever-changing priorities and newly added job-related responsibilities that arise based on business changes, needs, and demands.