Facility Manager, Airport Operations

SP Plus•Phoenix, AZ

6d•$65,000 - $65,000

About The Position

Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. You will... You would also like to highlight the following benefits language in the requisition. This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service.

Requirements

At least two (2) years managerial experience
Experience in airline/hospitality, restaurant, tourism, retail, or armed forces
Excellent oral and written communication skills
Communicate effectively with employees and clients to ensure fulfillment of performance requirements
Maintain positive relationship with client representatives
Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system
Front-line management experience along with recruiting and staffing responsibilities
Must be able to handle multiple priorities simultaneously
Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training

Responsibilities

Directly oversee the staff of approximately 86-95 employees which include Baggage Handlers, Remote Airline Check-in Agents (RAC Agents), Ground Security Coordinators (GSC)s, Drivers (CDL), Supervisors, Curbside Supervisors and Curbside Concierge Check-in Agents/Skycaps
Maintain records on company technology and required airline materials
Monitor, observe, coach and document the day-to-day activities of the operation and employees
Ensure corporate and area management are informed of any deficiencies
Effectively communicate with the client and guests to ensure consistent and satisfactory service levels
Respond to clients as well as corporate inquiries timely and effectively
Schedule and staff a busy 365 day a year operation
Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues
Monitor and manage payroll to ensure accuracy
Facilitate and provide proactive customer/guest service
Create a team-oriented environment with positive employee morale
Identify and correct problems pertaining to productivity, standards and efficiency
Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results – identify and correct issues noted on audits
Understand where applicable union contracts and develop effective working relationship with local labor unions
Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management