Facility Coordinator

Lucia Landscaping inc•Roseville, MI

1d•$40,000 - $55,000•Remote

About The Position

The Facility Coordinator supports the Account Management team in the day-to-day delivery of facilities services for national commercial clients. This role plays an integral part in coordinating with service partners, monitoring service performance, and ensuring timely and high-quality service delivery across multiple client locations. The Facility Coordinator works closely with National Account Managers to support operational execution, client communication, service partner coordination, and work order management while helping maintain exceptional client satisfaction.

Requirements

Excellent verbal and written communication skills
Strong time management and organizational abilities
Detail-oriented with strong administrative and data entry skills
Ability to work collaboratively across departments and teams
Comfortable working in a fast-paced, deadline-driven environment
Strong problem-solving and critical thinking skills
Adaptable and flexible in changing operational environments
Basic negotiation and relationship management skills
Proficiency in Microsoft Office Suite
High School Diploma/GED required
Strong customer service and communication skills required
Ability to manage multiple tasks and priorities simultaneously
Facilities maintenance: 1 year (Required)

Nice To Haves

Experience with project management, CRM, or CMMS platforms preferred
Bachelor’s degree preferred
Industry experience in facilities management, landscaping, snow removal, property maintenance, or related field preferred
Experience coordinating vendors, subcontractors, or service providers is a plus

Responsibilities

Serve as direct support for National Account Managers by assisting with daily operational tasks and client service coordination
Interact regularly with service partners and clients through phone, email, and Computerized Maintenance Management Systems (CMMS)
Assist in creating, assigning, and tracking work tickets to ensure timely service delivery
Coordinate with dispatch teams and service providers to resolve scheduling issues, delays, or service concerns
Aid in the facilitation and validation of service requests across client portfolios
Support procurement efforts by sourcing new service partners as needed
Coordinate appointments and communicate service expectations with subcontractors and vendors
Build and maintain strong relationships with service partners to support service quality and coverage
Maintain accurate and current records of service partner information and activity
Function as a client advocate by working with internal departments to ensure client needs are understood and addressed
Refer client escalations and service concerns to National Account Managers for resolution
Support ongoing communication with clients to ensure a positive service experience
Remain current on company services, processes, and client expectations
Support tracking of key performance indicators (KPIs) and assist with identifying opportunities to improve service delivery
Maintain accurate data entry and documentation within internal systems and client platforms
Assist with administrative tasks related to work order management, vendor coordination, and reporting
Ensure professionalism, responsiveness, and accuracy in all communications and documentation