Facility Booking Representative (Part-time)

Town of Milton•Milton, ON

1d•Onsite

About The Position

Reporting to the Coordinator, Facility Rental Administration, this part-time position provides a variety of essential support services to internal and external customers of the Corporation of various recreational facilities. Responsibilities include facility bookings, cash handling, providing exceptional customer service, and other administrative duties. Successful candidates must be available to work Monday through Saturday, with varying shifts based on operational needs.

Requirements

Ontario Secondary School diploma
Minimum two (2) years of customer service experience
Excellent communication, organizational and customer service skills
Ability to handle sensitive situations with strong problem-solving skills with mature judgment
The ability to multi-task under pressure, deal with interruptions and work effectively with the public
Under the Corporate Criminal Record Check Policy, the position requires the incumbent to submit a Criminal Records Check upon employment

Nice To Haves

Post-secondary school diploma and/or Office Administration Certificate is considered
Experience processing facility bookings
Proficient in Windows based software including Microsoft Outlook, Word and Excel
Knowledge of Recreational Management Software System
Knowledge of municipal facilities
Standard First Aid/CPR Certification

Responsibilities

Respond to inquiries through multiple channels, including phone, email, and in-person visits, ensuring timely and accurate information is provided to customers
Coordinate the scheduling and rental of a variety of indoor and outdoor recreational facilities, such as ice rinks, gymnasiums, sports fields, baseball diamonds, swimming pools, turf areas, community rooms, and related spaces
Manage requests for event or facility signage to ensure proper placement and compliance with Town standards
Promote and provide information related to facility bookings
Conduct facility tours
Ensure all rental space setup requirements are communicated to facility maintenance staff and notify customer service teams to support smooth and efficient service delivery as needed
Maintain ongoing communication with programming, facility, and customer service staff to ensure safe, coordinated service delivery
Maintain comprehensive knowledge of all facility features and amenities to assist internal and external customers with rental inquiries and facility booking processes
Responsible for the collection of rental permit payments and ensuring all related conditions are met in compliance with the Town’s risk management policy
Utilize sales and marketing techniques to promote facility services over the phone, internet or in person
Adhere to cash handling standards
Liaise with internal staff to resolve customer service issues and respond directly to customers to help resolve issues
Provide information to senior staff as required
Maintain up to date records for insurance, accounts receivable and other permit related matters
Perform other duties as assigned in accordance with departmental objectives