The Village on Sage St - Full-Time, Day Shift Facility Assistant

Volunteers of America Northern California & Northern Nevada, Inc.•Reno, NV

1d•$21 - $21•Onsite

About The Position

The Village on Sage Street is seeking a full-time Facility Assistant for its day shift operations in Reno, Nevada. This role is crucial for maintaining a safe, supportive, and functional living environment for residents who are working individuals earning minimum wage or receiving other forms of income. The Facility Assistant will be responsible for ensuring quality service in a non-judgmental manner, integrating with clients, maintaining security, and performing essential housekeeping and janitorial tasks. This position is part of a ministry of service dedicated to helping individuals rebuild their lives and reach their full potential, operating under the mission of Volunteers of America Northern California & Northern Nevada.

Requirements

Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to tenants without ethnic or social prejudices.
General knowledge of issues and challenges unique to seniors, lower economic-status individuals, minorities, and persons with disabilities.
Must be able to utilize a range of interventions to work with tenants with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
CPR and First Aid training within ninety (90) days of employment, re-certification as necessary.
TB testing annually.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crises and assist tenants and staff in emergencies.
Organizational skills.
Analytical and decision-making ability.
Maintenance, housekeeping, and janitorial skills.

Responsibilities

Assure quality service in a safe, non-judgmental manner to all tenants compassionately and professionally.
Provide supportive interaction with tenants and team members.
Assess tenants’ needs.
Support the safety and integrity of all tenants.
Perform all work duties as required.
Integrate with clients, maintain security, and perform housekeeping and janitorial tasks.
Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.
Provide “awake” shift coverage and maintain grounds security at all times.
Conduct hourly safety and security checks during designated periods.
De-escalate a crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co-workers as necessary.
Maintain daily reports to provide statistical information.
Perform housekeeping, janitorial, and other maintenance tasks as needed (e.g., change a light bulb, plunge toilet).
Prepare rooms for next tenant; maintain/monitor staff area cleanliness to meet health/sanitation requirements.
Respond to all tenant questions and concerns.
Perform clerical duties on shift, i.e., answer the telephone, record messages, and file as necessary.
Maintain clear, thorough, routine communication with all tenants.
Respond to lockouts.
Support the Volunteers of America staff in implementing policies and procedures.
Role model positive behavior.
Document and report all tenant concerns and/or infractions that can impact the program’s security.
Complete all shift logs, observation logs, and incident reports.
Monitor inventory of program equipment and supplies and inform management of any purchasing needs.
Secure approval for exceptions to standard policy.
Notify management of potential workflow problems and resource needs necessary to attain performance standards.
Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.
Communicate with on-site staff, Community Administrator, Administrative Assistant, service providers, and external county/state/city program representatives as required.
Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.
Assist the Community Administrator in department orientation and training of new employees as requested.
Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for tenants and personnel.
Continually learn and enhance technical and interpersonal skills.
Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.