Office of Student Life - Facility Assistant, Student Experience

High Point University•High Point, NC

4d•Onsite

About The Position

Student Experience is a division of HPU’s Office of Student Life that strives to foster a welcoming and engaging environment for all students that facilitates personal growth and development, a strong sense of campus community, and social engagement. For the scope of this position, the Student Experience team oversees the on-campus cinema & arcade facilities, as well as related student programming. As a student employee under Student Experience, you will gain experience with facility operations, event management, interpersonal communication, problem-solving, and customer service. Facility Assistants & Coordinators will assist in maintaining the on-campus cinema & arcade facilities, will assist guests, and will provide support to student programs held in the space. All Facility Assistants and Coordinators will represent the Student Experience team in a positive and enthusiastic manner.

Requirements

Current HPU student
Good standing with HPU Community Standards
Must attend mandatory training.
General understanding of Microsoft products is necessary.
Knowledge of HPU and understanding of the university’s culture is essential.

Nice To Haves

Customer service experience [in a professional setting] is preferred.
Minimum 2.5 overall GPA
Ability to solve problems and make decisions independently; must have a “figure-it-out” mentality.
Self-starter working with strong interpersonal skills.
Strong communication skills and resourcefulness

Responsibilities

Delivers the HPU experience through face-to-face interactions, phone calls, and emails.
Maintains a comprehensive understanding of and readily utilizes university resources and services.
Records equipment use, assists guests, completes equipment checkout process, and completes closing routine when working in the arcade.
Records cinema attendance, operates projector to run movies, assists guests, works with concession booth attendants, and completes closing routine when working in the cinema.
Maintains cleanliness and ensures all operational standards are being met.
Submits IT Helpdesk tickets and Campus Enhancement requests as needed to address any issues with equipment functionality.
Understands team policies including, but not limited to attendance and dress code, and abides by each.
Commitment to maintaining an up-to-date understanding of all facility functions & equipment, troubleshooting procedures, job requirements, and standards.
Ability to attend all mandatory, monthly team meetings and team development sessions.
Recognizes sensitive internal information and exercises complete discretion when assisting in private matters.
Collaborates with members of the Student Experience team to ensure a quick resolution to any issues or concerns.
Executes multiple job functions with efficiency.
Ability to communicate in a positive manner.
Ability to focus on details and prioritize tasks.
Works with a sense of urgency while maintaining composure.
Other duties as assigned.