Facility Ambassador

JLL•Plano, TX

2d•Onsite

About The Position

As a Facility Ambassador, you'll serve as the operational backbone for two Class-A office buildings in Plano, providing comprehensive support to the Site and Facility Manager across maintenance operations, vendor oversight, financial coordination, and occupancy services. This is a full-time, in-office position where you'll act as the primary point of contact for client employees, managing everything from work order ticketing and vendor performance to guest services and compliance monitoring. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, and this role offers exactly that—a dynamic environment where your initiative, technical proficiency, and problem-solving abilities will directly impact service delivery excellence. You'll proactively cultivate client relationships, conduct routine site assessments to ensure facilities are clean and aesthetically pleasing, and coordinate seamlessly with internal teams and external service providers. Your ability to exercise sound judgment, manage multiple priorities, and maintain compliance with service level agreements will be essential as you help achieve and exceed key performance indicators while supporting the overall comfort and satisfaction of employees and guests.

Requirements

HS diploma or GED
1-3 years of experience in hospitality, vendor management, or facility/property management within a Class-A office building environment
Proven work order ticketing experience with proficiency in CMMS or similar facility management systems
Strong computer knowledge base with advanced technical proficiency and ability to quickly adapt to new devices, technology, and applications
Exceptional customer service skills with a demonstrated passion for delivering outstanding client experiences and building positive relationships
Excellent organizational and process management skills with ability to manage multiple priorities and deliver results in a fast-paced environment
Outstanding verbal and written communication skills with ability to communicate professionally with diverse audiences including clients, vendors, and internal teams
Ability to work independently as a self-starter while demonstrating strong prioritization, time management, and sound judgment in varied situations

Nice To Haves

Experience with building systems and facilities knowledge in commercial real estate or corporate office environments
Background supporting facility management audits, compliance standards, and key performance indicator tracking
Familiarity with service level agreements, budget management, financial analysis, and cost savings initiatives
Experience managing janitorial, food service, vending, badging, or conference room services in multi-building portfolios
Knowledge of safety protocols, hazard assessments, and compliance with state, county, or city ordinances and codes
Track record of collaborating with cross-functional teams and leading process improvement initiatives to enhance client satisfaction

Responsibilities

Serve as the primary site contact and initial point of contact for all client employee inquiries, managing ticket resolution, troubleshooting, and service feedback to ensure exceptional workplace experiences
Manage work order ticketing through the CMMS system, creating and dispatching requests to technical staff and vendors while following up on outstanding issues to ensure timely completion
Coordinate and monitor third-party vendor performance, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders
Conduct routine site walkthroughs and assessments to ensure facilities remain clean, organized, compliant with service level agreements, and aligned with performance metrics
Support financial and operational activities including budgetary requests, cost savings initiatives, procurement coordination, data collection, analysis, and reporting
Provide coordination and support for events, meetings, conference facilities, and guest services while managing building access, mail services, office supplies, and equipment maintenance
Act as onsite point of contact for emergencies and after-hours calls, demonstrating leadership and creativity in resolving spontaneous situations with professionalism and service orientation