Facilities Support Tech

CommonSpirit Health • Colorado Springs, CO

5d • Onsite

About The Position

As our Facilities Support Tech, you will provide expeditious and appropriate responses to alarms and emergency/non-emergency conditions, monitoring critical systems and ensuring effective communication for multiple facilities. Every day you will monitor surveillance systems, parking gates, building automation, and card access alarms. You will also monitor elevator and life safety alarms, dispatch help, maintain logs and reports, operate personal computers, answer multiple incoming lines, and initiate all emergency and on-call communications, ensuring accuracy for the hospital paging program. To be successful in this role, you will possess strong multitasking and communication skills, a calm demeanor under pressure, proficiency in monitoring various technical systems and dispatching, and the ability to adapt to changing workloads and rotating shifts.

Requirements

• High School Diploma/G.E.D.
• Multiline phone experience
• Strong multitasking and communication skills
• Calm demeanor under pressure
• Proficiency in monitoring various technical systems and dispatching
• Ability to adapt to changing workloads and rotating shifts

Responsibilities

• Operate centralized telephone and paging systems for multiple facilities.
• Answer incoming calls and determine proper routing of calls for multiple facilities.
• Monitor Security, Fire Alarm, and Building Automation systems and determine proper routing of urgent and nonurgent notifications.
• Develop and maintain communications log and reports, which include information from callers, dispatch records, status of page communications.
• Respond to inquiries from customers and staff regarding services, capabilities, responsibilities and general information.
• Operate computer terminals and perform data entry, etc. in computerized and manual forms.
• Monitor surveillance cameras, panic/holdup/duress alarm, infant protection.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED