Facilities & Security Manager

CarePartners•Waterloo, ON

9d•CA$85,000 - CA$100,000•Hybrid

About The Position

CarePartners is seeking a Facilities & Security Manager to play a critical role in maintaining and enhancing its provincial infrastructure. This role is responsible for the day-to-day oversight, coordination, and standardization of facilities operations and security systems across a multi-site provincial network. The Manager will serve as a primary operational contact for branches, supporting timely resolution of facilities and security issues, coordinating vendor response, access control, branch training, and ensuring consistent service delivery. The position involves working with operations leadership to ensure adherence to lease terms and manage landlord relationships, managing building and equipment maintenance schedules, implementing and testing security systems, and ensuring facilities-related business continuity and emergency plans are up-to-date and compliant with legislation. The role also assists in ensuring compliance with building codes, Occupational Health and Safety, Accessibility for Ontarians with Disabilities Act, and the Ontario Fire Code. Travel across the province is required, with in-office requirements based out of the Waterloo, ON corporate office.

Requirements

Post-secondary education in facilities management, property management, security management, business administration, or a related field, or equivalent combination of education and experience.
Experience in facilities operations, renovations/relocations/construction projects, security systems administration, access control, branch support, vendor coordination, or multi-site service delivery.
3 to 5 years of leadership experience in a public-sector setting.
Ability to develop business cases and costing (i.e. project budgets) to support project work (i.e. moves, renovations, etc.)
Ability to work within a priority-based system where critical thinking and decision making is required to meet timelines and established work plans.
Experience working with external vendors, contractors, landlords, and internal operational partners.
Ability to occasionally work outside of regular business hours.
Ability to prepare and deliver presentations to individuals and groups.
Knowledge of HVAC, plumbing and electrical systems.
Hands-on experience utilizing hand tools and equipment to support facility move or renovations projects (i.e. including but not limited to use of hand tools / moving equipment and/or completing equipment installs or minor repairs to offices spaces).
Knowledge of health and safety, environmental and infection control standards.
Demonstrated strong communication and interpersonal skills.
Valid driver's license, own vehicle and appropriate insurance.
Clear Background Check.

Nice To Haves

Experience working with both the federal and provincial health system is considered an asset.
Experience working in a unionized environment is considered an asset.

Responsibilities

Act as the primary facilities and security contact for assigned branches, providing customer service, issue triage, troubleshooting support, and escalation coordination.
Coordinate security system installations, rollouts, maintenance, and troubleshooting in partnership with approved vendors.
Collaborate with CarePartners Shared Services, including Information Technology, to ensure reliable network connectivity at all locations and during relocations, renovations, and new site setups.
Coordinate training with vendors and branch operations on the use of security systems, alarm response processes, and local FOB management expectations.
Support the development and maintenance of a centralized FOB management process, including access tracking, activation, deactivation, onboarding, and offboarding practices.
Monitor compliance with security operating practices and report non-compliance, risks, or recurring issues to the Senior Manager.
Coordinate alert response and escalation pathways involving Operations Managers, Regional Directors, Facilities and Security leadership, and the Senior Manager as required.
Support day-to-day facilities requests through the ticketing or work order system, ensuring appropriate prioritization, follow-up, and completion of assigned tasks.
Establish and maintain a network of approved external vendors across the province to ensure timely response to facility needs and cost containment.
Liaise with landlords, vendors, contractors, and internal operations to support timely facilities repairs, maintenance, service calls, and minor site improvements.
Oversee and manage renovations including quote process, legislation compliance, and management of budget, workers, and other professionals.
Serve as a liaison between company employees and outside vendors, contractors, and landlords.
Manage relationships with external landlords for leased properties, including maintaining an active listing of all properties, ownership information, and FAQ for lease terms.
Negotiation and review of new leases and lease renewals including maintenance of accurate details of lease expiries and rate changes.
Check functionality of safety systems (e.g. fire alarm), ensuring regular review of applicable legislation or requirements, and support necessary updates to ensure compliance.
Work collaboratively with the Senior Manager and cross-trained peers to ensure provincial coverage and continuity during absences, periods of organizational change, disruptions, or peak operational demand.
Other related duties and required or assigned.