Facilities Operations Supervisor

Mayo Clinic•Rochester, MN

8d•$82,909 - $124,467

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting patients first. They invest in their employees with competitive compensation and comprehensive benefits, offering opportunities for continuing education and career advancement. This role involves managing daily operations of an assigned work unit within Facilities Management (FM), including planning, organizing, supervising, and coordinating employee activities. The supervisor is responsible for mentoring, training, scheduling, assigning duties, ensuring policy adherence, and monitoring work quality and timeliness. They will also assist employees with problems, handle customer service issues, provide budgetary input, oversee supply and equipment purchases, initiate service agreements, and manage budgetary targets. Effective communication with customers to resolve problems proactively is essential. The role requires ensuring compliance with institutional and divisional policies, continuously examining work processes for improvements, regulating staffing based on workload, and directing workload to meet patient/customer needs. The supervisor acts as a change agent, coaches and develops team members, provides orientation and training, and participates in personnel actions like performance appraisals and corrective actions. Involvement in department committees and maintaining compliance with regulatory standards (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) are also key aspects of the position. The supervisor is expected to continuously improve their management skills and practices and utilize division support resources effectively.

Requirements

Bachelor's degree in business related field and 3 years' experience supervising/leading diverse teams OR Associate’s degree in business related field and 5 years’ experience supervising/leading diverse teams OR High School diploma/GED and 7 years’ experience supervising/leading diverse teams.
Demonstrates supervisory skills with strong leadership, team building, and problem-solving skills.
Must be able to work collaboratively with multiple disciplines.
Excellent organizational, interpersonal, written, and oral communication skills are required.
Demonstrated ability to influence others.
Strong computer skills (Microsoft Office, Excel) in word processing, spreadsheet, and computer data entry skills are necessary.
Demonstrates excellent analytical skills, ability to and resolve issues before they become a critical issue.
Valid driver's license required.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Nice To Haves

Bachelor’s degree in business related field preferred.
Lean management and/or six sigma experience helpful.

Responsibilities

Manages the daily operations of assigned work unit/shop, plans, organizes, supervises, and coordinates the activities of employees within the department of Facilities Management (FM).
Responsible for mentoring, identifying and scheduling training needs/opportunities, planning work schedules, assigning duties, policy/system adherence, and monitoring the quality and timely completion of work.
Assists employees with problems or with difficult customer service issues.
Provides budgetary input, oversees the purchase of supplies and equipment, initiates service agreements and manages the work unit's budgetary targets.
Communicates effectively with customers to coordinate and resolve problems before they become a crisis.
Ensures compliance with all institutional and division policies/procedures.
Continuously examines work processes and data to improve efficiencies, outcomes, and service.
Regulates staffing in accordance with fluctuating workload.
Directs and monitors workload to consistently meet patient/customer needs.
Acts as the primary change agent for staff and the voice of the customer.
Coaches, mentors, and develops team members and self to strengthen skills providing opportunities for professional growth.
Provides orientation and training to new and current team members.
Participates in various personnel actions including performance appraisals, corrective actions, and timecards.
Participates in department committees, sub-committees, or task forces.
Maintains compliance and knowledge of standards outlined by regulatory agencies (Joint Commission, OSHA, ERTKA, FDA, ADA, etc.) and job-related skills.
Utilizes and effectively interacts with Division support resources.
Continuously seeks to improve management skills and practices.