Facilities Operations Specialist
About The Position
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity Hands-on, customer service driven, creative thinker and problem solver responsible for providing and maintaining a safe world-class facility inside and out. Oversee facilities operational processes, including maintenance and cleaning functions as well as customer and departmental support. Propose and implement process and health and safety improvements, ensuring efficient and effective operations that comply with all state and federal laws, standards, guidelines, and protocols. This is an on-site role at our campus in Contoocook, NH.
Requirements
- 7+ years of experience in facility maintenance and operations
- Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, etc.)
- Ability to email, text, and effectively use applications via company-issued smartphone
- Must have a valid driver's license and be able to drive company vehicles
- Ability to work independently with minimal supervision
- Understanding and experience with OSHA guidelines and requirements
- Ability to stand for long periods of time and lift and carry 50 pounds
- Ability to bend, stretch, crawl, work in tight spaces, climb ladders, and work from heights
Nice To Haves
- Ability to operate a powered industrial truck and hydraulic lift
- OSHA-30 Hour General Construction Certification
Responsibilities
- Deliver a safe, clean, secure, and organized facility, ensuring equipment is maintained, grounds are well kept, and operational throughout the year
- Identify and resolve maintenance, cleaning, safety, and security issues
- Respond to and address all customer requests in a courteous and timely manner
- Manage the inventory and purchase process of facility items, including cleaning and kitchenette supplies
- Maintain open communication with representatives of commonly used vendors and contractors scheduling and overseeing their services as needed, ensuring service level agreements are being met
- Identify areas of continuous improvement, update existing, and create new processes, including storage optimization
- Implement safety remediations reported by the Safety Committee auditors and oneself, ensuring alignment with OSHA standards and other governing guidelines are followed
- Maintain a secure site by managing the building security systems
- Act as the primary emergency contact, maintaining 24/7 availability, coordinating the resolution of emergency issues quickly and effectively
- Support Facilities Leadership with onsite projects
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
