Facilities Operations Specialist
About The Position
The Facilities Operations Specialist is responsible for owning and delivering end-to-end facilities operations, vendor management, and operational support functions. This role provides advanced operational oversight, ensuring service delivery meets defined KPIs and SLAs while maintaining high standards of customer service, compliance, and efficiency. The position requires a proactive, detail-oriented professional who can independently manage multiple priorities, drive accountability with vendors and internal stakeholders, and ensure consistent execution of facilities operations with minimal supervision. This role is accountable for tracking and reporting on KPI and SLA performance, ensuring consistent service delivery outcomes and continuous operational improvement.
Requirements
- Valid Minnesota Drivers License
- High school diploma or a General Equivalency Diploma (GED) required
- A minimum of 1 year of work experience in an administrative, accounting or tenant services capacity
- Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications
- Previous customer service experience
- Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxes
- Proficient in understanding management agreements and contract language
- Working knowledge of computer software programs and base building systems
- Computer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)
- Demonstrated ability to exercise good judgment
- Excellent interpersonal skills
Nice To Haves
- Associates or Bachelors degree in facilities management, building, business or other related field preferred
- Prior experience working in the facilities/property management, commercial real estate or professional services industries preferred
Responsibilities
- Operate facilities vehicles and equipment, including a box truck and electric pallet jack, to support material movement, deliveries, and logistics operations
- Manage on/off boarding administration for United States and Canada
- Manage the end-to-end procurement process for facility maintenance and supplies, from creating purchase requisitions and purchase orders (POs) to attaching invoices for payment processing within SLA timelines
- Manage and resolve customer inquiries, concerns, and service requests
- Manage and oversee vendor performance for service and repairs of equipment
- Administer company applications including FAMIS360, Releezme (locker maintenance), Cove, and Fitness on Demand
- Manage work orders end-to-end, ensuring timely completion and SLA adherence
- Perform and document monthly AED readiness checks with 100% compliance and accurate reporting in the required portal
- Oversee event set-ups and resets to ensure alignment with business requirements and service standards
- Process incoming and outgoing mail, including international shipments, using 2ship system
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
