Facilities Operations Manager - Lincoln University

Thompson Hospitality Corporation•Lincoln University, PA

10d•Onsite

About The Position

Lincoln University is seeking an experienced Facilities Operations Manager to support facilities management functions on its campus. This role is crucial for delivering high-performance facilities management solutions, ensuring safe, efficient, and well-maintained campus environments. The Facilities Operations Manager will work closely with the Director of Facilities, coordinating daily operations, managing special projects, overseeing vendors, and ensuring a high level of service delivery. This position also acts as the primary operational lead in the Director's absence and supports after-hours emergency response.

Requirements

5+ years of progressive experience in facilities management, operations management, property management, construction coordination, or a related field; higher education experience preferred
3+ years of supervisory or management experience leading staff, vendors, contractors, or multi-trade operations
Working knowledge of HVAC, plumbing, electrical, mechanical, fire and life-safety, custodial, and grounds operations sufficient to coordinate technical staff and contractors
Experience coordinating special projects, renovations, facility improvements, or construction-related activities
Ability to communicate effectively with engineers, architects, contractors, consultants, tradespeople, and nontechnical campus stakeholders
Experience managing budgets, project costs, vendors, service contracts, and procurement activities
Familiarity with CMMS platforms, work order management, facilities reporting, and Microsoft Office applications
Strong leadership, organization, communication, customer service, and problem-solving skills
Ability to manage competing priorities, make sound operational decisions, and follow issues through completion in a fast-paced campus environment
Valid driver's license and ability to respond to campus when required for after-hours emergencies
Ability to walk and inspect multiple campus buildings and outdoor areas regularly
Occasional lifting up to 50 pounds during inspections or operational needs
Ability to work in mechanical rooms, outdoor environments, elevated or confined areas, and active construction zones as operationally required
Extended periods of walking, standing, and navigating campus facilities
Ability to respond promptly to after-hours calls and emergency facility situations, including evenings, weekends, and holidays when assigned

Nice To Haves

Bachelor's degree preferred but not required; an equivalent combination of facilities, construction, operations, military, trade, or project management experience will be considered

Responsibilities

Assist the Director of Facilities with the daily coordination of campus maintenance, custodial, grounds, fleet, and contracted services
Serve as the primary operational point of contact and provide leadership in the Director's absence
Manage day-to-day special projects, facility improvements, renovations, repairs, and campus initiatives from planning through closeout
Coordinate project schedules, budgets, site activities, contractors, documentation, and communication with campus stakeholders
Supervise and support technicians, service staff, vendors, and contractors across multiple disciplines
Ensure timely completion of work orders, preventive maintenance activities, emergency repairs, and operational priorities
Conduct routine campus inspections to evaluate safety, cleanliness, service quality, and operational readiness
Monitor vendor and contractor performance to ensure work meets quality, schedule, safety, and cost expectations
Communicate effectively with university leadership, Housing, Public Safety, Athletics, and other campus stakeholders regarding operational needs and project status
Assist with operational budgets, expense tracking, labor planning, purchasing, and vendor contract administration
Utilize CMMS and related systems to monitor work orders, productivity, preventive maintenance, assets, and performance metrics
Prepare operational reports, project updates, cost summaries, and executive-level information for the Director and university leadership
Identify and implement process improvements, cost-saving opportunities, and service delivery enhancements
Respond to after-hours facility emergencies and calls, including building-system failures, utility outages, weather events, fire or life-safety incidents, and other critical campus needs
Participate in the management on-call rotation and coordinate staff, vendors, and university contacts during emergency response and recovery
Promote compliance with safety policies, OSHA requirements, university standards, and applicable regulations