Facilities Operations Manager, Portland Campus

OREGON HUMANE SOCIETY•Portland, OR

8d•$78,000 - $85,250•Onsite

About The Position

The Facilities Operations Manager, Portland Campus is responsible for the day-to-day leadership, operation, and continuous improvement of facilities, custodial, grounds, and building systems across the Oregon Humane Society’s Portland campus and associated warehouse and rental properties. This role oversees a large, multidisciplinary team supporting multiple complex, high-use buildings and multiple ancillary properties, ensuring facilities are safe, compliant, functional, and supportive of OHS’s mission and operations. This role emphasizes people leadership, custodial and systems reliability, operational coordination, and risk management within a highly dynamic and technically complex campus environment. Partners with PMO to address deferred maintenance, improvements, and long-term facility needs through capital planning. Reporting to the Senior Director, Facilities, Capital Projects & PMO, this position serves as the senior on-site operational leader for facilities in Portland. The role emphasizes team leadership, training, performance management, vendor coordination, and execution of maintenance and operational plans, while partnering closely with the Senior Director on capital projects, risk management, and long-term planning.

Requirements

Demonstrated manager-level leadership experience, 5+ years in facilities operations, maintenance, building operations, or a closely related environment, with accountability for people, performance, and outcomes.
Hands-on facilities or trades experience (typically 3+ years) sufficient to understand building systems, evaluate conditions, and make informed operational decisions.
Experience overseeing facilities operations across multiple buildings or a campus environment, including coordination of staff, custodial services, and external vendors.
Working knowledge of building systems (including HVAC, electrical, plumbing, utilities, and life-safety systems) sufficient to provide operational oversight, prioritize response, and manage risk.
Proven ability to lead, develop, and hold teams accountable, including experience with training, safety practices, performance management, and setting clear expectations.
Experience developing scopes of work, reviewing proposals, and coordinating vendor services, with the ability to assess quality, cost, and alignment with operational needs.
Ability to read and interpret blueprints, sketches, and schematics related to buildings and utility systems.
Strong operational judgment and situational awareness, including the ability to identify unsafe conditions, apply safety standards, and respond effectively in dynamic environments.
Exceptional communication and interpersonal skills, with the ability to engage respectfully and professionally with a diverse range of staff, volunteers, vendors, and members of the public.
Demonstrated ability to prioritize, delegate, and manage multiple competing demands, exercising independence, initiative, and sound judgment to meet deadlines and operational needs.
High degree of discretion, integrity, and confidentiality, particularly when handling personnel matters, sensitive information, or organizational risk.
Ability to learn complex environments quickly, adapt to changing priorities, and become proficient in new systems, processes, and responsibilities in a short period of time.
Intermediate proficiency with computer systems, including Microsoft Office tools (Word, Excel, Outlook), and the ability to learn facilities-related software and systems.
Ability to successfully complete a Criminal Justice Information Services (CJIS) background check, including fingerprinting.
CPR and First Aid certification, or the ability to obtain and maintain certification during employment.

Nice To Haves

Experience leading facilities operations in complex, mission-driven environments, such as animal care, healthcare, higher education, public-facing nonprofits, or similarly regulated settings.
Demonstrated success stabilizing or rebuilding teams, including onboarding new staff, improving systems or workflows, and establishing clear expectations during periods of transition or change.
Experience managing or partnering with custodial operations, including performance oversight, scheduling considerations, and quality standards.
Experience overseeing grounds and exterior infrastructure, including coordination of in-house staff and contracted services.
Familiarity with capital projects, deferred maintenance planning, or major equipment replacement, including collaboration with project managers, designers, or contractors.
Experience working with or implementing preventive maintenance programs, asset inventories, or CMMS systems.
Demonstrated ability to translate operational needs into scopes of work and budgets, and to partner effectively with Finance, Procurement, or senior leadership.
Background in training, mentoring, or developing facilities staff, including building technical skills and leadership capacity over time.

Responsibilities

PERSONAL LEADERSHIP Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity. Demonstrates an awareness of their individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.
TEAM LEADERSHIP & MANAGEMENT Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities. Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities. Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged. Support ongoing skill development and cross-training to ensure continuity of operations and coverage. Supervise facilities technicians and custodial staff; provide coaching, training, scheduling, and performance feedback.
LEARNING Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary. Ensure data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress. Build appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization.
INFLUENCE & REPRESENTATION Represent OHS, as requested, at key stakeholder and sectorial meetings or engagements. Communicate effectively to executive, and other stakeholder groups to ensure they are informed and able to actively engage Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels. Leverage our best practices externally and grow OHS’ reputation as a leader in this space by identifying opportunities to share the process and results in the broader animal welfare sector through presentations, whitepapers, blogs, etc.
Facilities Operations & Maintenance Oversee daily facilities operations for the Portland campus, which includes high-use animal sheltering environments, a full-service veterinary hospital, a shelter medicine hospital, warehouses, and leased properties—requiring coordination across maintenance, custodial services, grounds, fleet, and complex building systems. Monitor and assess the facilities and grounds conditions throughout the OHS campus. Communicate conditions and project work with all affected areas of operations. Conduct quarterly inspections and campus assessments; proactively identify risks, deferred maintenance, and operational improvements. Ensure compliance with OSHA, life-safety, and organizational safety standards; respond to incidents and coordinate corrective actions. Adhere to all OHS safety, injury reporting, training, and handling and transportation protocols. Proactively coordinate maintenance and project-related work with Portland leadership, using clear, consistent communication to align stakeholders and ensure smooth execution from start to finish. Develop and maintain systems and processes for routine and deferred maintenance, while proactively planning and prioritizing capital projects to support long-term facility needs. Ensure that all Facilities, Grounds, Fleet and Memorial Services tasks are completed via ticketing system. Perform quality checks of work performed by assigned staff and offer feedback. Monitor the progress and completion of special projects as assigned. Engage in annual Capital Expenditure planning and budgeting in coordination with Senior Director. Effectively triage facilities-related issues, evaluating urgency, risk, and operational impact to determine appropriate response and resource allocation. Develop, coach, and cross-train facilities staff to strengthen technical skills, problem-solving capacity, and operational independence. Proactively build team capability with the goal of reducing long-term reliance on external vendors while maintaining safety, compliance, and service standards. Monitor weather conditions and direct preparedness and response activities as needed. Coordinate with Manager, Safety & Response as needed. Monitor employee schedules and timecards. Assist in resolving and mitigating conflicts. Respond promptly via cell phone to emergencies or other vital communications, except when prior arrangements have been made and approved. Proactively provide project updates to the leadership and other affected stakeholders. Perform any other duties as assigned by management.
Vendor and Resource Management Manage day-to-day vendor relationships and service contracts; oversee quality, scope, and timeliness of vendor work. Negotiate contract renewals and partner with Sr. Director as needed. Utilize in-house staff expertise and technical capabilities to resolve facilities issues whenever appropriate prior to engaging external or on-call vendors. Monitor inventories, tools, equipment, and supplies; ensure proper use, storage, and documentation. Support budget planning by tracking expenses, identifying cost-saving opportunities, and providing input to the Senior Director. Utilizes digital tools to track and manage projects, budgets, etc.