Facilities Operations Manager

ABM•Hillsboro, OR

7d•$90,000

About The Position

The Facility Operations Manager oversees day-to-day facility operations across multiple client sites , ensuring service delivery meets client standards, SLAs, and governance expectations . This role manages both soft services (custodial, waste, office services) and hard services (MEP/HVAC, electrical, plumbing, and building systems), while serving as the primary point of contact for client escalations and operational requests . The position requires strong leadership communication skills, customer service, and technical coordination in a fast-paced, client-facing environment . The Facility Operations Manager ensures disciplined use of CMMS for work order management, maintains compliance with safety and regulatory requirements, and drives consistent, high-quality service delivery.

Requirements

3–5 years of relevant facilities or operations management experience.
Valid driver’s license required.
Proficiency in Microsoft Office, Microsoft Teams , and CMMS platforms .
Demonstrated experience with vendor relations, customer service, work order creation , and PO management.
Strong client-facing communication skills with experience handling escalations.
Excellent organizational, analytical, and time management skills .
Ability to operate effectively in a fast-paced environment with competing priorities.
Strong financial acumen, including budget oversight and cost control.
Ability to travel up to 50% across multiple client sites.
Ability to lift and carry up to 50 pounds .
Ability to walk long distances and frequently navigate stairs.
Ability to stand for extended periods , and to bend, kneel, and perform physical movements required for facility inspections and hands-on oversight.

Nice To Haves

Project management experience a plus

Responsibilities

Provide formal supervision and leadership to facility staff supporting multiple client locations.
Oversee training, development, performance management, coaching, and corrective actions.
Manage recruiting, interviewing, and onboarding for facility-related positions.
Schedule and manage daily team activities, assign tasks, cross-train staff, and monitor workload distribution.
Coordinate and manage preventive and corrective maintenance activities with internal teams, vendors, and contractors.
Create, review, and manage CMMS work orders , ensuring accuracy, prioritization, and timely closure.
Conduct routine facility inspections to ensure compliance with regulatory requirements and client standards.
Identify operational risks, cost-saving opportunities, and system upgrades while maintaining service quality.
Serve as the primary point of contact for client escalations, service requests, and issue resolution .
Lead client meetings to review service performance, KPIs, open issues, and corrective action plans.
Manage vendor relationships, including performance oversight, PO creation , invoice review, and quote approvals.
Support operating and capital budget planning, cost control, and financial transparency.
Ensure all Environmental, Health, Safety, and Security (EHS&S) procedures and SOPs are followed and documented.
Promote a culture of safety, accountability, continuous improvement, and customer service excellence.
Collaborate cross-functionally to resolve operational challenges and support client objectives.
Apply strong time management skills to manage multiple priorities in a dynamic environment.