Facilities Manager

Canadian Mental Health Association Huron Perth Addiction and Mental Health•Stratford, ON

8d•CA$34 - CA$37•Hybrid

About The Position

Reporting to management, the Facilities Manager provides oversight to all agency owned properties and agency sublet agreements in both Huron and Perth Counties. The primary responsibilities of this role include proactive assistance in managing tenant account receivables, supporting financial reporting, preparation and oversight of maintenance requests and meeting tenant expectations in a positive, professional manner. These services will be carried out throughout Huron and Perth Counties and surrounding areas.

Requirements

Post-secondary education in property management, administration and/or related field experience preferred.
Two (2) to three (3) years recent and relevant experience in facilities management, property operations, and/or in a coordination capacity in an organization that is responsible for the delivery of not-for-profit and supportive housing.
Knowledge of serious mental illness and addiction, including supportive engagement strategies, gained by experience working with this population an asset.
Experience in not-for-profit housing setting is an asset.
Property Management in a non-profit setting.
Demonstrated knowledge of the principles and techniques of property management.
Being a team player.
A sound decision-maker and problem solver.
Good communicator skills with honed analytical skills.
Demonstrate integrity and ethical behaviour.
Possess good coping skills.
Be flexible and show commitment to the work.
Communication-written and oral.
Planning.
Leadership.
Interpersonal.
Negotiating.
Directing/motivating.
Organizing.
Decision making.
Able to maintain a mature problem-solving attitude while dealing with interpersonal conflicts, hazardous conditions, personal rejection, hostility or time demands.
Able to make decisions quickly on available information and take action, make commitments and not change decisions when challenged, deal with emergencies as necessary.
Able to take action in solving problems while exhibiting judgement and a realistic understanding of issues, able to use reason, even when dealing with emotional topics.
Able to develop unique and novel solutions to problems; use intuition and a new way of thinking to give birth to new ideas; present information in an attention-getting and interesting manner.

Nice To Haves

Knowledge of serious mental illness and addiction, including supportive engagement strategies, gained by experience working with this population.
Experience in not-for-profit housing setting.

Responsibilities

Perform general, everyday maintenance on all properties where appropriate.
Assist in the preparation of annual operating and maintenance budgets, including forecasting based on observed conditions of owned properties, in collaboration with Program Managers and the Manager of Finance, Data and Performance.
Assist in the allocation of resources to ensure properties are managed proactively, including coordinating external services and procuring services as required in accordance with policies and procedures.
Develop and maintain systems for scheduling property maintenance and conduct inspections as required by the “Residential Tenancies Act” (RTA), in collaboration with Program Managers and the Manager of Finance, Data and Performance.
Establish schedules for routine servicing of HVAC, plumbing, electrical, and life safety systems to extend working life and minimize unexpected breakdowns.
Ensure all agency owned properties meet the standards required by law, RTA, municipal legislation, Fire Code, Building Code and Occupational Health and Safety Act.
Source, negotiate, and oversee external contractors for specialized services such as janitorial/cleaning work, landscaping, elevator maintenance and snow removal.
Support Corporate Services Team in long-term planning for property improvements, refurbishments, and structural renovations where appropriate.
Ensure timely responses to tenant maintenance requests and ensure updates are recorded within the appropriate agency tracking system.
Complete annual property inspections with appropriate property personnel and coordinate maintenance and repairs as needed, within budget.
Ensure that rent ledgers, utility payments, maintenance requests and asset tracking are documented appropriately, in collaboration with administrative support.
Complete assigned monthly reports for submission to the Manager, Finance, Data and Performance.
Assist in the preparation and presentation of property reports.
Ensure property concerns are addressed, in collaboration with Case Management staff and Program Managers, Housing Programs.
Establish good working relationships with internal and external contacts such as tenants, contractors, clients and colleagues.
Identify and mobilize resources in crisis situations.
Be flexible in work environment while maintaining personal safety and the safety of the client at all times.
Report statistics about client activities using designated agency format as required.
Complete monthly, annual and other reported documentation as required in a punctual and comprehensive manner.
Maintain administrative and clinical records, including client files and data entry, as per Policy and Procedure Manual.
Participate on internal agency committees and/or outside community committees as appropriate.
Adhere to policies and protocols as outlined in the Human Resource and Procedure Manual.
Attend and actively participate in any team and staff meetings, the Annual General Meeting, and periodically scheduled strategic planning, team building and agency events.
Assist with the orientation and training of new agency staff, volunteers and interns/students as designated and need.
Provide coverage of CMHAHP AMHS services for other team members as needed.
Help ensure the organization and program objectives are met.
Work harmoniously with colleagues, including not behaving in ways that are likely to be offensive in any manner to others and confronting such behaviours by others.
Conduct self in a responsible, professional manner.
Perform other duties that may be assigned from time to time.