Facilities Manager, Collections Center

SFMOMA•South San Francisco, CA

6d•$90,000 - $100,000•Hybrid

About The Position

The San Francisco Museum of Modern Art (SFMOMA) is seeking a Facilities Manager for its Collections Center. This role provides day-to-day leadership for facilities services and site readiness at the Collections Center (CC), SFMOMA’s dynamic collections research and storage center. The Facilities Manager will coordinate building services and maintenance, troubleshoot issues, oversee service requests, and support project/construction management for capital improvements. This role also serves as a key on-site liaison with the People Team (HR) and IT to support staff needs related to the workplace environment and ensures timely communication with internal partners and external service providers. The Facilities Manager is a vital partner to colleagues in Collections in the long-term care and accessibility of SFMOMA’s collections, as well as loans to the museum. The goal is to maintain clear documentation, service standards, and responsive support, anticipating needs, reducing downtime, and driving continuous improvement across CC facilities operations.

Requirements

High school diploma or GED required.
Minimum of four (4) years of experience in facilities operations, building services, workplace services, or a related role.
Experience coordinating vendors, managing service requests/ticketing, and supporting building maintenance activities in a multi-department environment is preferred.
Strong customer-service mindset with the ability to balance responsiveness with safety, policy, and operational priorities.
Working knowledge of facilities operations and building services; ability to troubleshoot common workplace and equipment issues and escalate appropriately.
Demonstrated ability to coordinate vendors and service providers, confirm scope of work, and follow through to completion.
Experience with ticketing/helpdesk systems and maintaining accurate, timely documentation and status updates.
Ability to support project/construction coordination activities, including scheduling, stakeholder communications, tracking scope/milestones, and managing punch lists.
Strong organization and prioritization skills; ability to manage multiple concurrent requests and shifting deadlines.
Clear, professional communication skills; ability to partner effectively with Operations, People (HR), IT, and other stakeholders.
Commitment to fostering an equitable, respectful, and safe environment in a dynamic, culturally diverse workplace.

Nice To Haves

Associate degree, trade school coursework, or relevant certifications (e.g., facilities, safety, building systems, project coordination) preferred, or equivalent working experience.
Experience supporting capital projects and on-site construction coordination is a plus.

Responsibilities

Oversee day-to-day facilities activities at the Collections Center (CC), ensuring workspaces and shared areas are clean, safe, functional, and operationally ready.
Coordinate routine inspections and basic preventative maintenance activities; track recurring issues and support long-term resolution planning.
Serve as the on-site point of contact for facilities-related incidents and outages; troubleshoot within scope and escalate promptly as needed.
Coordinate access, scheduling, and on-site support for vendors and service providers engaged in facilities activities; meet vendors on-site, confirm scope, and ensure work is completed to standard.
Support procurement workflow by collecting quotes, tracking work orders, verifying completion, and assisting with invoice review/processing as directed.
Maintain vendor visit logs and service documentation; communicate planned work and impacts to CC stakeholders.
Support planning and execution of CC capital improvement projects (e.g., space upgrades, infrastructure replacements) in partnership with the Director of Facilities and Operations and other internal stakeholders.
Coordinate construction activities on-site, including access, staging, safety requirements, scheduling, and communication of impacts to staff and neighbors.
Track project scope, milestones, punch lists, and closeout documentation; help ensure deliverables meet quality, safety, and operational standards.
Assist with contractor coordination, RFIs/submittals routing, and collection of quotes and change order documentation as directed.
Own facilities-related service request intake, triage, and tracking; create, update, and close tickets and ensure service-level follow-through.
Provide hands-on fixes to minor problems (e.g., basic repairs, resets, replacements) and coordinate specialized support when required.
Maintain clear status updates with requestors; identify bottlenecks and implement improvements to reduce repeat issues.
Facilitate urgent repairs by working with Engineering to provide updates on work and condition.
Partner as a peer with the Operations Manager to coordinate site priorities, coverage, communications, and response to operational needs at the CC.
Act as an on-site liaison with the People Team (HR) and IT for workplace-related support needs (e.g., onboarding logistics coordination, workstation moves, access coordination, routing basic IT/peripheral issues).
Support space changes, moves, and minor projects by coordinating logistics, vendor access, and stakeholder communications.
Support site safety and compliance by following established procedures, reporting hazards, and assisting with routine inspections, drills, and communications as assigned.
Maintain accurate records of service requests, vendor work, and facility conditions; prepare basic reports and recommendations for the Director of Facilities and Operations.
Perform other duties as assigned.