Facilities Manager

MUSE PAINTBAR•Merrifield, VA

6d•$65,000 - $75,000•Remote

About The Position

At Muse Paintbar, we blend the creativity of art with the joy of entertainment to craft an unforgettable experience for our guests. Our unique space showcases an alluring and lively artistic experience, paired with a selection of crowd-pleasing food and beverage offerings. Dedicated to fostering a community of talent and art enthusiasts, we invite individuals to join our dynamic team, creating a place full of creativity, collaboration, and growth opportunities for our customers and team members. The Role We're bringing facilities management in-house. The Facilities Manager owns all day-to-day oversight: work orders, vendor dispatch, preventative maintenance, asset tracking, invoice review, and landlord coordination across all 26 studios. Today that work goes through a third-party facilities manager, which leads to a loss of data tracking, visibility into what keeps breaking, and vendor control. You'll manage a national network of contractors, working closely with the Director of Store Operations, who owns the facilities budget and approves spend above the threshold.

Requirements

3-5 years in facilities coordination, maintenance management, or property management
Multi-unit experience in retail, hospitality, restaurant, entertainment, or franchise preferred
Experience coordinating vendors across multiple sites
Strong organizational skills and follow-through on open items
Comfort with work order systems, invoices, and spend tracking
Clear written and verbal communication with studio teams and vendors
Comfortable working independently without direct reports
Willingness and ability to travel regularly
Reliable internet, reliable phone and laptop, and a quiet, well-lit space for remote work

Nice To Haves

Familiarity with lease obligations and landlord coordination preferred

Responsibilities

Primary point of contact for facilities issues across all 26 studios
Manage incoming work orders, dispatch vendors, and follow repairs through to closure
Evaluate repair requests, prioritize accordingly, and exercise independent judgment before approving work
Run emergency response and escalate when a studio's ability to operate is at risk
Proactively and regularly communicate updates to studios and leaders
Run the company-wide PM calendar covering HVAC, refrigeration, plumbing, pest control, fire and life safety, kitchen equipment, and cosmetic upkeep
Schedule vendors against it and track completion by location
Flag recurring failures and patterns worth acting on
Build and maintain a national vendor list across HVAC, electrical, plumbing, general contracting, signage, locksmiths, pest control, and cleaning
Source and compare quotes, and recommend vendors to the Director of Store Operations
Track vendor performance, response time, and first-time fix rate
Manage vendor onboarding, contracts, and certificates of insurance
Build and maintain the asset database covering HVAC, refrigeration, ovens, printers, POS, technology, and furniture
Track serial numbers, warranties, and service history
Surface the repair-versus-replace picture for the Director's decision
Review vendor invoices and confirm they match completed work
Audit billing, resolve disputes, and manage purchase orders and service authorizations
Track maintenance spend by location and produce monthly facilities reporting
Support annual budget building with cost history and forecasts
Handle day-to-day landlord coordination on roof, building infrastructure, and common area issues
Track landlord versus tenant responsibility against lease terms and escalate disputes
Support new studio openings, remodels, and refresh projects, including vendor access and punch list
Cross-train on core operations workflows and provide backup support for the Operations Manager during absences and peak periods, coordinated with the Director of Store Operations
Proactively identify opportunities to improve processes, efficiency, and overall operations; take initiative to recommend and implement solutions that support continuous improvement