Facilities Manager

JLL•Chicago, IL

6d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Facilities Manager - JLL What this job involves - The Facilities Manager will be the single point of contact responsible for facilities management, assisting the Regional Program Manager and the Facility Management team with the delivery of quality facility management services through a team of Facilities Supervisor’s and Operating Engineers. This role will coordinate and manage service delivery to ensure key stakeholder satisfaction at assigned facilities. The Facilities Manager responsible for managing facility operations across multiple public schools in Chicago's Bridgeport neighborhood. What your day-to-day will look like: Support Regional Program Manager in implementing facility management services and serve as primary relationship manager for Principals, Network Chiefs, and CPS facilities management team members Collaborate with CPS facilities department to manage budget/funding priorities and work with Chief Engineers and Zone Chief Engineers to ensure delivery of maintenance, repairs, and facility operations services Develop and implement innovative programs, processes, and procedures that improve efficiency, reduce operating costs, and increase productivity for assigned facilities Manage performance against established SLAs/KPIs/Metrics and conduct special inspections as part of the Quality Management System (QMS) Make data-driven decisions using available information to support decision making and issue resolution for high-quality facility management services Oversee facilities support team and third-party service contracts to ensure quality delivery of facility management services at assigned properties Ensure all equipment and work orders are documented in CMMS and facility conditions are properly monitored through facility assessment programs and QMS Provide support, development, and management of facilities staff while serving as key point of contact for escalations from client site leadership and occupants Oversee development of annual management plans, prepare monthly/quarterly/annual client reporting, provide professional development and training for support team, and complete additional assigned duties

Requirements

Bachelor’s degree or equivalent work experience in Facilities Management with management emphasis
8+ years industry experience required either in the K-12, higher education, corporate environment, or as a third-party service provider or consultant
Knowledge of facility management services, real estate, accounting and building systems
Experience managing multiple sites, technical and administrative staff, and key client stakeholders
Excellent customer, computer, managerial, oral and written communication skills
Experience using CMMS, Microsoft Office applications, and building systems

Nice To Haves

Professional certification such as Certified Facility Manager (CFM) or Facilities Management Professional (FMP)
Experience with budgeting and financial analysis in commercial real estate environment

Responsibilities

Support Regional Program Manager in implementing facility management services and serve as primary relationship manager for Principals, Network Chiefs, and CPS facilities management team members
Collaborate with CPS facilities department to manage budget/funding priorities and work with Chief Engineers and Zone Chief Engineers to ensure delivery of maintenance, repairs, and facility operations services
Develop and implement innovative programs, processes, and procedures that improve efficiency, reduce operating costs, and increase productivity for assigned facilities
Manage performance against established SLAs/KPIs/Metrics and conduct special inspections as part of the Quality Management System (QMS)
Make data-driven decisions using available information to support decision making and issue resolution for high-quality facility management services
Oversee facilities support team and third-party service contracts to ensure quality delivery of facility management services at assigned properties
Ensure all equipment and work orders are documented in CMMS and facility conditions are properly monitored through facility assessment programs and QMS
Provide support, development, and management of facilities staff while serving as key point of contact for escalations from client site leadership and occupants
Oversee development of annual management plans, prepare monthly/quarterly/annual client reporting, provide professional development and training for support team, and complete additional assigned duties