Facilities Manager

BAGLY, Inc.•Boston, MA

46d•$65,000 - $70,000•Onsite

About The Position

Reporting to the Director of Operations (DOO), the Facilities Manager is responsible for the day-to-day operational leadership of BAGLY’s Community Center and office infrastructure. This role ensures the organization runs smoothly, safely, and consistently—translating strategy into execution across facilities, front desk operations, volunteers, events, systems, and administrative processes. The Facilities Manager is both hands-on and systems-oriented, serving as the primary on-site operational lead while building, maintaining, and improving the workflows that support staff, youth, and programs.

Requirements

Strong alignment with BAGLY’s mission and values; demonstrated cultural competence working with LGBTQ+ youth.
Proven experience in operations, office management, facilities coordination, or administrative leadership.
Excellent organizational, time management, and problem-solving skills.
Ability to manage multiple priorities while maintaining calm, clear execution.
Strong communication skills and a welcoming, professional presence.
Proficiency with Google Workspace, Microsoft Office, Zoom, and general IT systems.
Ability to work effectively in a fast-paced, in-person environment.
Bachelor’s degree required unless significant equivalent work experience is demonstrated.
Valid, current driver’s license required

Nice To Haves

Experience supervising or leading volunteers or front-line staff.
Familiarity with nonprofit operations and compliance.
Experience with or recent training in project management, especially in a nonprofit environment.
Experience with tools such as Asana, Slack, Building Engines or similar systems.
Multilingual skills.
Systems-thinking mindset with experience improving workflows or processes.

Responsibilities

Serve as the primary on-site operational lead at BAGLY’s Community Center.
Ensure all youth and visitors are greeted warmly, assessed for safety, and connected to appropriate programs, resources, or staff.
Oversee building access, safety protocols, and daily opening/closing procedures.
Respond, or delegate responses, to inquiries and requests from the public made via BAGLY's main phone line and general email addresses.
Ensure consistent front desk coverage and operational continuity during all hours of operation.
Maintain a clean, welcoming, and youth-affirming Community Center environment.
Coordinate building maintenance, repairs, and vendor relationships with minimal program disruption.
Monitor space usage, storage systems, and shared resources.
Ensure safety procedures, incident documentation, and emergency readiness protocols are consistently followed.
Manage the end-to-end volunteer system, including requests, onboarding, scheduling, training coordination, communication, and retention.
Serve as the operational lead for events, overseeing logistics, space setup, equipment needs, and staff coordination for internal and external programs.
Ensure events are operationally prepared and executed smoothly.
Oversee equipment, device, and supply inventory, including tracking, issuance, and maintenance coordination.
Provide first-line IT support for staff and escalate issues to vendors as needed.
Maintain operational systems and tools (e.g., scheduling, inventory, volunteer platforms) and recommend improvements.
Oversee daily mail handling and ensure timely bank deposits.
Process purchase requests, coordinate vendor orders, track deliveries, and maintain documentation.
Support operational data collection, reporting, and project tracking.
Ensure administrative processes are documented, repeatable, and compliant.
Act as a trusted operational partner to the DOO and program staff.
Identify inefficiencies and propose improvements to workflows, systems, and procedures.
Develop and maintain operational documentation, checklists, and SOPs.
Support onboarding and training of staff on operational procedures.
Perform additional responsibilities as assigned to support organizational needs.