Facilities Manager I, R&M

Leo Facilities Maintenance•Wall Township, NJ

5d•$65,000 - $75,000

About The Position

This position is responsible for (1) providing day-to-day leadership for a portfolio of client accounts within the Repair & Maintenance (R&M) operations team, (2) ensuring timely work order completion, vendor coordination, and client satisfaction, (3) leading a small to mid-sized team of Facilities Associate Managers and/or Coordinators to maintain operational consistency, and (4) supporting escalation resolution and process improvements to enhance overall performance. This position requires strong organizational skills, occasional travel, and flexibility for after-hours support.

Requirements

A degree with three years’ experience in Facilities Maintenance /Project Management
A minimum of 2+ years of experience in leadership
Basic skills in a work management system
Proficiency in MS Office skills
Willingness to expand their knowledge
Strong organizational and time management skills
Effective written and verbal communication abilities
Ability to multitask and prioritize in a fast-paced environment
Problem-solving and decision-making skills
Basic project management capabilities
Proficiency in Microsoft Office and work order management systems

Responsibilities

Supervise and mentor Facilities Associate Managers, providing training, feedback, and performance evaluations.
Oversee assigned client accounts, ensuring SLAs are met for work order completion and communication.
Support coordinators to ensure proper vendor sourcing, selection, and dispatch for work orders across multiple trades.
Review and approve price quotes before client submission; ensure accurate job scoping.
Monitor and update work order status in internal and client systems, ensuring completeness and accuracy.
Support client escalations, resolving issues promptly and professionally.
Collaborate with the Sr. Manager of Operations to implement process improvements.
Assist with client onboarding and maintenance of client-specific resources.
Collaborate with a variety of internal departments to ensure vendor compliance aligns with company standards, including insurance, safety, and contract requirements.
Participate in rotational afterhours coverage, including emergency dispatch support.