Facilities Management Supervisor

Modern Office Methods•Cincinnati, OH

About The Position

The Facilities (Mailroom) Management Supervisor is responsible for overseeing the daily operations of the mailroom and supporting facility-related services to ensure an efficient, organized, and client-focused workplace environment. This role manages mail and package processing, coordinates service delivery, supervises mailroom staff, and partners with site leadership to maintain smooth office operations, including production support, shipping, inventory management, and facility logistics.

Requirements

Must have exceptional customer service and client communication skills.
Strong leadership ability with experience supervising staff in a service environment.
Ability to multitask and prioritize in a fast-paced setting.
Highly organized with attention to detail and accountability procedures.
Strong problem-solving skills and ability to manage operational workflows.
Proficient computer skills, including Microsoft Office applications (Excel, Word, Outlook, etc.).
Ability to work independently while supporting a collaborative team environment.
Must hold a valid driver’s license.
High School Diploma or GED required.

Responsibilities

Supervise the daily receipt, logging, sorting, and delivery of incoming mail and packages.
Ensureaccountable mail is properly tracked and distributed according to client and company procedures.
Oversee outgoing mail processing, including USPS and courier compliance requirements.
Coordinate shipping and receiving operations, including carrier pickups and delivery schedules.
Maintain mailroom organization, workflow efficiency, and service standards.
Support site operations through production services such as binding, collating, scanning, and finishing.
Monitor and manage inventory of mailroom and print supplies; coordinate replenishment and deliveries.
Serve as the primary point of contact for mailroom-related client service requests and escalations.
Train, schedule, and provide daily direction to mailroom staff and associates.
Provide backup support for reception/front desk coverage as needed.
Assistwith facility service coordination, including workspace support, vendor access, and general sitelogistics.
Other duties as assigned by Site Leadership.