Facilities Management Operations Analyst

Cushman & Wakefield

5d • Remote

About The Position

Key account role supporting the Facilities Management (IFM) and Engineering teams in meeting their strategic business objectives, compliance requirements, and key performance indicators. Operates as an integrator between the IFM teams, COE platform, Shared Services, and field operations as well as with vendors and account leadership. This position is responsible for related data integrity and reporting tools for the delivery of IFM services and ensures the reliability of the service lines' work product and enhances the IFM services process to improve efficiency as well as support relationships with service providers and create vendor management routines. The role will develop and maintain related facility management processes playbooks, notably for IFM tracking databases utilized. The candidate must have a strong data governance focus, excellent communication skills, be able to organize and prioritize multiple tasks, and consistently make effective, high-quality decisions. In addition, this position will develop and implement analytical reporting models for account and client management as needed. Primarily working in client-based systems to create visualizations and custom reporting, using multiple data sources to assist the IFM team and client in timely data management processes and quality and reliability of deliverables for decision-making presentations. The ideal candidate will thrive in a fast-paced environment and be skilled at handling and prioritizing multiple demands and projects to meet deadlines. The candidate must have some understanding of facility management operations, CMMS systems, and be able to identify, process and develop action plans and best practice solutions. The role will act as a steward for operational excellence initiatives and see-through service delivery through coordination of the Operations program, performing at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies, and Procedures Manual, and other related company policies. Support the IFM strategic KPIs and create cohesive, scalable processes for the IFM service line that support our company and account goals and drive employee engagement and operational excellence.

Requirements

• Communication Proficiency (oral and written)
• Well-versed in project and process management
• Analytical Problem Solving & Critical Thinking
• Analysis skills
• Sense of Urgency
• Detailed Oriented, Organized and Technical Proficiency
• Articulate and live the Cushman & Wakefield culture, model organizational values, and required behavior, and hold others (employees and peers) accountable for their actions by identifying and acting on behavior that is inconsistent with agreed standards.
• Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organization.
• Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions.
• Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities.
• Operate in a manner that will minimize any adverse environmental impacts associated with your activities.
• Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & Wakefield
• Understand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients are available.
• Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge.
• A High School Diploma or GED Equivalent is required.
• Minimum of 5+ years’ or more of administrative support or operational coordinator experience is required.
• Advanced proficiency with standard office applications and industry software such as Microsoft Office (SharePoint, Word, Excel, Access, Outlook, and PowerPoint), Smartsheet, Adobe Acrobat, and GSuite conferencing with MS Teams, Zoom, BlueJeans.
• Ability to identify and resolve any problems in the IMF operations processes.
• Ability to provide solid customer service while exercising diplomacy.
• Ability to work independently with minimal supervision and manage time efficiently.
• Ability to work with a diverse group of professionals in close cooperation and influence positive outcomes.
• Strong organizational skills with the ability to multi-task -productively and efficiently work on multiple projects simultaneously in a fast-paced, ever-changing environment.
• Ability to grasp modern technology quickly.

Nice To Haves

• Higher level education, having obtained an AA, BA, BS, or related is preferred but not required.
• Understanding of Facilities Management a plus.
• Knowledge of the real estate industry and business model a plus.

Responsibilities

• Work cross-functionally with stakeholders and business partners to ensure goal-oriented programs and operational strategies align with account goals, leveraging internal company-wide resources and advocating, supporting, and increasing adoption of account-wide IFM initiatives.
• Assist in the preparation of IFM market, personnel, and related fleet or other resource information for use in presentations and meetings and speak to market information.
• Dissect processes and information to construct clear findings resulting in improvement recommendations, such as designing changes to a functional unit’s workflow and influencing others to buy in on those changes.
• Manage the project work (task, sequencing, milestones, risk, and contingencies) to ensure that the project is launched on time and within time constraints.
• Interprets collected data.
• Identifies functional requirements through process analysis, review of documents and procedures.
• Maintain organized records to ensure any implemented system of checks and balances is being continually met for IFM compliance.
• Conducts audits and inspections and documents the organization's processes to ensure performance and adherence to quality requirements.
• Ability to work in and maintain complex database applications (for example, SharePoint sites, BI dashboards, and playbooks).
• Development of operational standards/playbooks / operating manuals for all aspects of the client workplace.
• Proactively review workplace systems/processes to innovate and continuously improve the customer journey and workplace experience.
• Skilled in creating presentations, process flows, and diagrams to accompany documentation.
• Understanding internal and external clients’ requests and maintaining the skills, knowledge and know-how to clarify requests in order to deliver desired results.
• Possess strong knowledge of Microsoft Office 365 applications
• Ensure corporate standards and internal company processes and systems are leveraged.
• Comply with all company and account safety procedures, including completing all required C&W Safety Training as scheduled annually.
• Other duties as assigned.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees