Account Management Operations Analyst

Bank of America•Pennington, AL

2d•$25 - $34•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations. Responsibilities: Performs onboarding and maintenance of accounts and reviewing required account documentation. Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Reviews and approves required account documentation Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units Performs moderate levels of research, follow-up and resolution of more complex routine research requests Skills: Account Management Customer and Client Focus Oral Communications Research Analytical Thinking Attention to Detail Collaboration Problem Solving Prioritization Recording/Organizing Information Result Orientation Line of Business Job Description: Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, the Wealth Management Specialty Operations teams execute manual processes and monitor automated processes to accurately move and/or protect assets and account information according to special product needs or legal orders. The product needs include oil and gas revenue, servicing fees, abandoned properties, remediation payments and restricted/specialized securities. Legal orders include subpoenas, levies, freeze orders and requests for information or documents. Assets are investments or securities that have value and can be exchanged, owned, or sold to produce a profit or future benefits, for example cash, stocks and bonds, mutual funds, money markets, fixed incomes, and equities. After a client submits fee schedules or trailing commission payments to start billing, the Institutional and Retirement Billing team enters billing rates and fees in order to properly invoice clients. Additionally, this team ensures automated fee calculations are performed accurately by performing quality assurance functions. These activities are performed when billing instructions are received through internal applications or client submissions. A successful Account Management Ops Analyst on this team: Account Setup & Maintenance: Ensures accurate and timely onboarding and maintenance of Retirement and Mutual Fund Product accounts by validating documentation for compliance with department standards and regulatory requirements, maintaining data integrity, and escalating discrepancies to mitigate risk. Client Inquiry Management: Provides timely and accurate resolutions to complex client inquiries across phone, email, and internal channels by researching issues using internal systems/tools and collaborating with internal business partners, improving client experience and operational efficiency. Risk & Process Improvement: Identifies operational risks and process gaps, evaluates upstream and downstream impacts of Retirement and Mutual Fund Product account management processes, and recommends improvements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements. Documentation & Compliance: Reviews and approves account documentation for completeness and accuracy, maintains detailed records of account actions, and ensures adherence to department standards and regulatory requirements to support transparency and audit readiness. Research & Resolution: Conducts research on complex account issues or documentation discrepancies, leverages internal systems/tools and cross-functional resources to deliver accurate resolutions within established timelines, and escalates unresolved issues to leadership or designated escalation team with clear documentation and recommended actions. Process Expertise: Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Requirements

Account Management
Customer and Client Focus
Oral Communications
Research
Analytical Thinking
Attention to Detail
Collaboration
Problem Solving
Prioritization
Recording/Organizing Information
Result Orientation
Attention to Detail
Analytical Thinking
Numerical Reasoning
Problem Solving
Prioritization
Oral Communications
Written Communications

Responsibilities

Performs onboarding and maintenance of accounts and reviewing required account documentation.
Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
Reviews and approves required account documentation
Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units
Performs moderate levels of research, follow-up and resolution of more complex routine research requests
Ensures accurate and timely onboarding and maintenance of Retirement and Mutual Fund Product accounts by validating documentation for compliance with department standards and regulatory requirements, maintaining data integrity, and escalating discrepancies to mitigate risk.
Provides timely and accurate resolutions to complex client inquiries across phone, email, and internal channels by researching issues using internal systems/tools and collaborating with internal business partners, improving client experience and operational efficiency.
Identifies operational risks and process gaps, evaluates upstream and downstream impacts of Retirement and Mutual Fund Product account management processes, and recommends improvements that reduce errors, strengthen compliance, and align with enterprise standards and regulatory requirements.
Reviews and approves account documentation for completeness and accuracy, maintains detailed records of account actions, and ensures adherence to department standards and regulatory requirements to support transparency and audit readiness.
Conducts research on complex account issues or documentation discrepancies, leverages internal systems/tools and cross-functional resources to deliver accurate resolutions within established timelines, and escalates unresolved issues to leadership or designated escalation team with clear documentation and recommended actions.
Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work impacts other operational units.

Benefits

We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure.

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