Facilities Management Director
JLL•St. Louis, MO
•$200,000 - $260,000•Remote
About The Position
The Facilities Management Director plays a pivotal role in leading and developing a high-performing team of facilities management and engineering professionals across a distributed site portfolio throughout the US. In this position, you'll be responsible for ensuring exceptional service delivery and outstanding customer experiences while serving as a strategic point of contact for the client. This role offers the flexibility of primarily remote work while maintaining meaningful connections through client site visits (~30% travel). You'll collaborate closely with cross-functional teams to drive operational excellence, oversee financial performance, and maintain the highest standards of facility management and workplace experience services.
Requirements
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and professional experience
- 10+ years of progressive experience in facilities management
- Demonstrated knowledge and expertise of facilities maintenance and operations, including HVAC systems, electrical systems, telecommunications infrastructure, furniture management, and building energy management systems
- Proven track record of successfully managing large facilities maintenance operations and soft services delivery across multiple sites
- Strong experience in vendor management, contract administration, and lease portfolio oversight
- Demonstrated success in expense management, budget development and monitoring, and financial reporting for facilities operations
- Experience in capital planning processes and successfully executing capital improvement projects
- Exceptional customer service orientation with proven ability to build and maintain strong client relationships
- Excellent organizational, leadership, and team management capabilities with the ability to mentor and develop talent
Nice To Haves
- Experience managing corporate and manufacturing environments
- Proven success managing subtenant relationships and complex lease portfolios
- Advanced proficiency in data analysis and using data-driven insights to improve operations and client satisfaction
- Familiarity with lease management systems and processes
- Professional certifications such as FMP (Facility Management Professional), CFM (Certified Facility Manager), or similar credentials
- Experience working with enterprise-level CMMS platforms and driving system optimization
- Track record of achieving and exceeding key performance indicators in a multi-site facilities management environment
Responsibilities
- Lead and mentor a distributed team of facilities management and engineering professionals, fostering their growth and development while ensuring consistent service excellence across all client locations
- Oversee CMMS (Computerized Maintenance Management System) administration throughout the region
- Oversee comprehensive facility condition inspections and assessments of building systems and maintaining accurate account financial records
- Partner with other Account Directors to deliver integrated maintenance and repair services, workplace experience programs, succession planning, and exceptional client and customer support
- Monitor and evaluate vendor performance to ensure service delivery meets client expectations and contractual obligations, maximizing utilization of preferred suppliers and contractors
- Serve as the primary regional interface with customers at client properties, representing JLL's commitment to outstanding customer service and relationship management
- Drive client satisfaction initiatives by proactively monitoring service quality, addressing concerns, and implementing continuous improvement strategies for Facility Management and Workplace Experience services
- Collaborate with Site Engineering teams to optimize asset management, resolve work orders efficiently, and strengthen partnerships with Engineering, PDS, MAC, and OP teams
- Contribute to capital budget development and management, supporting the Account team in executing both short-term and long-term strategic projects and initiatives for clients
Benefits
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Director
