Facilities Maintenance Technician

Services and Advocacy For•New York, NY

10d•Onsite

About The Position

This role is a hands-on, highly dynamic facilities position responsible for keeping multiple NYC locations safe, functional, and welcoming. The Facilities and Maintenance Technician supports day‑to‑day building operations by performing a wide range of basic maintenance tasks—including electrical, plumbing, HVAC, carpentry, painting, and general repairs—and by ensuring all building systems and commercial kitchen equipment remain in good working order. The position also plays a key role in preventive maintenance, routine inspections, and overall facility cleanliness. Beyond technical work, the role requires strong coordination, communication, and customer service skills. The Technician manages the work‑order system, conducts quality‑assurance walkthroughs, researches vendors, and serves as the on‑site point of contact for service providers, building management, and regulatory agencies. They collaborate closely with staff across departments to address facility needs and support operational tasks such as onboarding new hires, organizing supplies, and assisting with package handling.

Requirements

Proactive and self-directed, with strong organizational, time management, and problem-solving skills; able to identify improvements that enhance safety, functionality, and inclusivity while managing multiple priorities across sites.
Flexible, dependable, and responsive, with availability for early mornings, evenings, and occasional weekends as needed; able to travel between NYC locations and communicate effectively via text message and Microsoft Teams.
Strong attention to detail and documentation skills, with the ability to maintain accurate records, reports, and other required documentation.
Commitment to workplace safety and regulatory compliance, with the ability to safely operate basic tools and equipment and perform physical tasks including standing, walking, climbing, stooping, kneeling, reaching, and lifting up to 50 lbs.
Strong interpersonal and customer service skills, with the ability to interact respectfully and effectively with diverse communities in an LGBTQ-affirming environment.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.

Nice To Haves

S-95 Certificate of Fitness for Fire Alarm Systems, or willingness to obtain within three months of hire.

Responsibilities

Perform and/or coordinate basic painting, plumbing, electrical, HVAC, carpentry, and general maintenance repairs.
Maintain working knowledge of building systems, including HVAC, fire alarm panels, sprinkler systems, and security alarms.
Maintain, deep clean, and descale commercial kitchen equipment (e.g., hot/cold tables, dishwashers, refrigerators, freezers).
Assist with cleaning and general facility upkeep as needed.
Monitor and update the facilities ticketing/work order system and help determine service priorities.
Conduct quality assurance site visits and document findings.
Research vendors and provide recommendations to supervisor as issues arise.
Coordinate and accompany vendors (e.g., pest control, fire alarm, and facilities service providers) during scheduled site visits; document outcomes.
Serve as on-site point of contact during scheduled or unannounced visits from building management, fire department, or regulatory agencies; provide real-time updates to supervisor.
Collaborate with office staff and other departments to coordinate maintenance and facility needs.
Support compliance with all applicable fire, safety, and security regulations.
Identify workplace hazards and collaborate with the supervisor to implement preventive measures that reduce risk.
Assist with opening and/or closing NYC locations as needed.
Assist with new hire onboarding, including workspace setup, office access, and equipment preparation.
Inventory, organize, and replenish janitorial and maintenance supplies.
Assist with receiving, logging, and distributing packages at headquarters.
Perform other related duties as assigned.

Benefits

Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
Dental and Vision insurance with premium subsidies
A safe harbor 401(k) plan with a match from SAGE of up to 5%
Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
100% SAGE-paid family and medical leave for up to 12 weeks
8 weeks of Sabbatical leave after seven years of employment
100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
Medical and dependent care FSA and transit pre-tax benefits
An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
A chance to support the LGBTQ+ community and be a part of an organization doing vital work!