Facilities & Maintenance Manager

Rosetta Bakery•Miami, FL

23d

About The Position

Rosetta Bakery is seeking an experienced, organized, hands-on, solutions-driven Facilities & Maintenance Manager to oversee repairs, maintenance, vendors, and facility-related needs across 19 locations, with continued growth expected. The role coordinates and resolves facility issues reported by Store Managers, Area Managers, and HQ, including equipment failures, repairs, preventive maintenance, landlord matters, permits, inspections, and other operational needs affecting store operations. This is not a desk-only position. The manager coordinates contractors and vendors, visits stores to assess issues firsthand, and handles basic repairs or troubleshooting when appropriate—particularly at Miami-area locations. The role requires sound judgment about what can be resolved internally and what requires a licensed or specialized vendor, along with the ability to manage many open issues while maintaining clear follow-up and attention to detail.

Requirements

Previous Facilities Management or Maintenance Management experience.
Experience managing multiple locations simultaneously.
Strong general knowledge of building maintenance and repairs.
Comfort with a hands-on approach and willingness to troubleshoot or complete basic repairs when appropriate.
Experience with common facility issues involving plumbing, electrical, HVAC, refrigeration, kitchen equipment, fixtures, doors, and general maintenance.
Ability to recognize when a repair requires a licensed professional or specialized vendor.
Experience managing vendors, contractors, landlords, and service providers.
Experience with Monday.com or similar work-order or project-management systems.
Strong computer skills, including email, spreadsheets, documentation, and tracking systems.
Excellent organizational and follow-up skills.
Ability to handle a high volume of calls, emails, maintenance requests, and urgent issues throughout the day.
Strong problem-solving ability and practical decision-making skills.
Excellent interpersonal and communication skills.
Ability to maintain professional relationships with Store Managers, Area Managers, vendors, landlords, contractors, and leadership.
Ability to remain calm and organized under pressure.
Strong sense of urgency, accountability, and ownership.
Valid driver's license and ability to travel between Miami-area locations as needed.

Nice To Haves

Facilities or maintenance experience in restaurants, hospitality, retail, food service, or another multi-location environment.
Experience with permits, inspections, fire department requirements, and facility compliance.

Responsibilities

Manage and coordinate facility repairs and maintenance requests across multiple store locations.
Serve as the main point of contact for facility issues reported by Store Managers, Area Managers, and HQ.
Visit Miami-area locations as needed to inspect, troubleshoot, and resolve issues in person.
Perform or assist with basic repairs and maintenance tasks when appropriate and within the individual's experience and capabilities.
Determine whether issues can be resolved internally or require a licensed or specialized vendor.
Coordinate repairs involving HVAC, plumbing, electrical, refrigeration, kitchen equipment, fixtures, doors, lighting, and other store systems.
Manage relationships with vendors, contractors, landlords, property managers, and service providers.
Obtain and compare quotes, schedule service calls, and follow up until work is completed.
Ensure repairs are completed correctly, on time, and within approved budgets.
Track open maintenance requests and provide updates to Store Managers, Area Managers, and leadership.
Use Monday.com or similar project-management systems to track work orders, vendors, repairs, deadlines, and follow-ups.
Manage preventive-maintenance schedules and recurring service needs.
Assist with permits, fire department requirements, inspections, certificates, licenses, and facility-related compliance matters.
Coordinate with landlords regarding building repairs, approvals, access, responsibilities, and property matters.
Respond quickly to urgent facility issues that may affect store operations.
Maintain records of repairs, invoices, warranties, vendor information, service agreements, and maintenance history.
Identify recurring problems and recommend practical long-term solutions.
Support new store openings, renovations, installations, and facility-related projects as needed.