Facilities Lead

RR Donnelley•San Francisco, CA

6h•$27 - $30•Onsite

About The Position

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey. Schedule: Monday - Friday 9:00am - 6:00pm The Facilities Team Lead is a member of the Williams Lea team delivering exceptional customer service at our client. Responsibilities include facilities, hospitality and receptionist and other general office duties as needed. The Facilities Team Lead provides key office procedures oversight, ensuring that client projects and requests are completed in a timely manner and that the quality of the service is consistent. Must be able to lead the Williams Lea team in the adherence of operational best practices and site/client specific policies, including the ability to conduct periodic operational audits.

Requirements

High School diploma or equivalent
Minimum of 5 years’ experience working in legal, banking or large corporate environment in facilities, property management, building operations, catering, hospitality or reception
Minimum of 1 year experience successfully directing and leading team
Advanced knowledge of facilities, hospitality and/or reception, with the ability to recommend options to clients
Advanced knowledge of multiple phone line systems
Advanced knowledge of power tools, hand tools and/or machinery
Advanced knowledge of audio/visual equipment
Exceptional customer service skills
Proven ability to create, maintain and enhance customer relationships
Excellent problem solving skills necessary, with an ability and understanding of when to escalate a problem to a supervisory level
Strong interpersonal communication skills required.
Maintain a professional demeanor and appearance at all times
Must be able to communicate and interact effectively with multi-functional and diverse backgrounds
Excellent organizational skills required
Proven ability to meet deadlines in an environment with changing priorities
Ability to handle sensitive and/or confidential materials a must
Attention to detail and accuracy a must
Must work well in a team environment
Must be able to successfully navigate through Microsoft Office applications, Outlook, Adobe PDF files
Intermediate computer skills (include specifics as agreed upon for other job descriptions -- ability to navigate Microsoft Office., etc.)
Ability to professionally seek clarification from clients regarding incomplete or conflicting job specifications/information
Intermediate knowledge of web-based job submission tools (e.g., Symphony)
Basic math skills required
Ability to lift up to 50 lbs. on a regular basis
Proven ability to manage conflict
Ability to meet deadlines and complete projects timely in an environment with changing priorities
The ability to research and seek information when needed
Proven ability to organize, plan, and implement projects and tasks
Proven ability to identify and execute process improvements
Demonstrated social awareness and the ability to exhibit professionalism

Responsibilities

Prioritize jobs and delegate duties to team members
Complete various jobs as specified for projects and office activities
Work directly with clients to understand their project needs and confirm that the request tickets are completed appropriately
Schedule staff to insure appropriate levels to manage client requests
Provides oversight and coordination of office projects and events
Organizes workflow according to established priority structures, production capacity, manpower availability and committed deadlines
Provides a focus for large, time-sensitive or politically sensitive projects, ensuring a cohesive and coordinated response
Communicates with the supervisor/manager on issues affecting capacity, response time, supply inventory, room availability and technical issues arising during assigned shift or that may arise in the upcoming shift
Assists supervisor/manager in administrative and shift turnover procedures
Strategically plans for upcoming projects or events in the pipeline, making management aware of supply inventory and resource requirements
Builds effective working relationship with the client services team, insuring that lines of communication remain open and flexible at all times
Fosters a proactive environment of continuous service enhancement and relationship building with the client
Sets example to maintain employee motivation and morale to achieve the highest quality results
Audits employee skill utilization and operational best practices and informs supervisor/manager when skills improvements or enhancements are required
Creates a sound communications environment with employees to assure their understanding of assigned projects, avoid confusion and prevent poor customer service experience
Excellent understanding of all office procedures and projects and translate these into practical and achievable work completion objectives and client commitments

Benefits

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume