Facilities Operations Lead

Highgate Hotels•Boston, MA

About The Position

Step into the future of hospitality at The Atlas Hotel. The Atlas, Boston’s first-of-its-kind hotel, is where local connection meets global inspiration, and hospitality intersects with thought leadership. Join us at the ground floor of this brand-new hotel opening and help craft unforgettable moments at the intersection of research, hospitality, and inspiration—where every day is a first. T he Facilities Operations Lead is a hands-on leadership role responsible for supporting the Director of Engineering in the daily operation of the Engineering Department. This role combines technical expertise, team leadership, and operational oversight, including direct responsibility for loading dock operations. The ideal candidate will ensure all building systems, back-of-house logistics, and guest-facing facilities operate safely, efficiently, and seamlessly in alignment with luxury hospitality standards.

Requirements

High School diploma or equivalent and/or experience in a hotel or related field preferred.
At least 2–3 years of engineering or maintenance experience, preferably in hospitality or commercial facilities.
Strong knowledge of HVAC, electrical, plumbing, and general maintenance systems.
Experience with loading dock operations, logistics, or receiving preferred.
Ability to stand, walk, and perform physical tasks throughout the shift.
Flexible and long hours sometimes required including nights, weekends, and holidays.
Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Nice To Haves

Trade school and/or College course work in related field preferred.
Prior supervisory or leadership experience preferred.

Responsibilities

Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Approach all encounters with guests and employees in an attentive, friendly, and service-oriented manner.
Foster a culture of accountability, teamwork, and service excellence.
Communicate effectively with all departments to support hotel operations and guest satisfaction.
Actively participate in energy conservation programs per Highgate Hotel’s standards.
Engineering Operations: Assist the Director of Engineering in overseeing all engineering operations, including preventive maintenance, repairs, and system performance.
Perform hands-on maintenance and repairs across HVAC, plumbing, electrical, and general building systems.
Monitor building systems to ensure optimal efficiency, safety, and guest comfort.
Respond to and resolve maintenance requests in a timely and professional manner.
Maintain accurate logs of work orders, system checks, and equipment performance.
Assist as necessary with special projects and renovations.
Ensure that the hotel is in compliance with all local, state and federal laws.
Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.
Supervise and support engineering team members, providing training, coaching, and performance feedback.
Address guest concerns related to engineering issues promptly and professionally.
Ensure all guest-facing areas are maintained to the highest standards of safety and appearance.
Ensure compliance with all corporate Risk Management standards.
Maintain a safe work environment and enforce proper safety procedures at all times.
Respond to emergency situations and assist in implementing contingency plans.
Monitor departmental performance and identify opportunities for efficiency improvements.
Maintain inventory of tools, equipment, and supplies.
Ensure proper opening and closing procedures for engineering operations.
Participate in Manager on Duty (M.O.D.) coverage as required.
Loading Dock & Logistics Oversight: Oversee daily operations of the loading dock, ensuring smooth and efficient flow of goods and deliveries.
Coordinate with vendors, purchasing, and department heads for scheduling deliveries and pickups.
Ensure proper handling, storage, and distribution of all incoming and outgoing materials.
Enforce safety, cleanliness, and organizational standards within the loading dock area.
Monitor dock security and ensure compliance with hotel policies and procedures.
Maintain inventory control and assist with receiving processes as needed.