Facilities Help Desk Coordinator

O'Reilly Auto Parts • Springfield, MO

53d

About The Position

The Retail Facilities Coordinator (RFC) is responsible to ensure that the retail store locations are maintained in a condition that represents our brand positively to both our team members and customers, that the facilities are safe and secure for our team members and customers, that the facilities are maintained in accordance with lease agreements and all governmental rules and regulations through the most efficient use of resources both internal and commercially available. RFC will be responsible for performing the day to day tasks by addressing routine break/fix repairs, emergencies and city violations that arise within the retail stores. Requests for repairs will be received via phone calls, emails and the Maintenance and Repair System (MARS) in a first come first service queue method. Success in this role will have a positive impact on customer experience, team member morale and store profitability.

Requirements

• High School diploma with 2-4 years construction, maintenance, HVAC, electrical or related trades experience
• Good people skills
• Excellent Customer Service
• Must be able to multi-task and possess proven dependability and reliability
• A basic knowledge of computers, (including but not limited to, Word, Excel, E-mail, Internet and database systems)

Nice To Haves

• High School diploma with 3-5 years construction, maintenance, HVAC, electrical or related field experience.

Responsibilities

• The Retail Facilities Coordinator oversees all routine break fix repairs for the stores or submit larger repairs/replacements to the Senior Coordinator queue.
• The function of the RFC is to initiate, oversee, and execute facility maintenance routine break fix repairs in a cost effective and timely manner.
• Provides cost per repair, defines scoped of works and repairs, responsible for all internal and external communication. Must be able to facilitate as facets of break fix repairs and coordinating those repairs.
• Asset protection and facility sustainment is accomplished through procedures that include, but not limited to, preventative maintenance programs, both temporary and permanent break/fix repairs.
• The Retail Facilities Coordinator fields repair requests via email, phone calls or MARS.
• Process the service request to determine responsibility of repair by review of leases, exhibits and warranty timelines within Lucernex/MARS in order to delegate to appropriate party.
• In the event O'Reilly is responsible for repairs and costs the Retail Facilities Coordinator will determine if the repair is O'Reilly responsibility and review each request, identify needs, establish scope, and procure contractors/trades.
• Place service request in process, if not the service request will be forwarded to the appropriate team to address the repair/replacement.
• Generate work order to approved vendor; outlined scope of work, completion date, and setting Not To Exceed pricing
• Submittal and release for work to begin
• Work that requires additional investigation or in-depth evaluation will be submitted to the Senior Coordinator queue for resolution.
• Check "work complete" within MARS
• Oversight, follow up, and communication will be employed throughout the above mentioned process utilizing MARS dashboard and query reporting.
• Interface with other departments, jurisdictions, contractors, and field operations to ensure that repairs and completed.
• RFC's must effectively communicate, prioritize, organize, and manage their time. The ability to adapt to a continually changing work load and multitask is essential and must maintain versatility and flexibility while keeping records to ensure that all needs are properly met.
• Following up, completion review, and monitoring contractor performance are quality assurance practices utilized by the RFC.
• Process all MARS requests, from service request, work order.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees