Facilities & Field Maintenance Technician

The Pond Guy•Armada, MI

9d•Hybrid

About The Position

The Facilities & Field Maintenance Technician plays a key role within our Service Department, balancing customer-facing field service with the ongoing maintenance and upkeep of company facilities, grounds, and equipment. This position completes service calls and installations at customer locations, troubleshoots equipment and system issues, and helps coordinate field service activities to ensure work is completed safely, efficiently, and to The Pond Guy’s service standards. When not working at customer locations, this role supports facility operations through preventative maintenance, repairs, inspections, and general upkeep. This position requires strong mechanical aptitude, problem-solving skills, leadership, and a customer-focused mindset. At The Pond Guy, we operate with a strong family dynamic that extends beyond our team and into every customer relationship. We take pride in treating customers like part of that family and hold ourselves to the highest standards of quality, professionalism, and care in every project we complete.

Requirements

3-5 years of technical, mechanical, facility, or equipment maintenance experience
Basic to intermediate electrical knowledge required, including troubleshooting and safely working around electrical systems; experience with high-voltage systems is a plus
Proficient computer skills required, including the ability to use service software and basic office programs
Strong verbal and written communication skills
Must possess a valid Michigan Driver’s License with a clean driving record. Will require the ability to receive a Chauffer’s license and DOT card
Ability to operate a boat and drive a truck and trailer will be required after training
High School diploma required, college degree preferred
Ability to swim, perform repetitive motions for extended periods; demonstrate manual dexterity when working with small components; frequently bend, stoop, and stand for long durations; lift, lower, and carry packages typically weighing 25–50 lbs; and handle packages up to 150 lbs with assistance.
You bring a positive, solution driven attitude where “can’t” and “impossible” simply are not part of your vocabulary.
You confidently navigate complex information, make sound decisions, and deliver exceptional customer service without hesitation.
Beyond completing day-to-day responsibilities, you continually look for ways to improve processes, strengthen the team, maintain our facilities and equipment, and add measurable value to the organization.
Candidates must be authorized to work in the United States. This position is not eligible for visa sponsorship.

Nice To Haves

2-3 years of customer service experience recommended; sales experience is a plus
Experience operating heavy machinery a plus
Basic knowledge of pond management, fish health, and wildlife behaviors is a plus
Cross-train on pond management, including obtaining state certification as a chemical applicator

Responsibilities

Complete service calls at customer locations regarding pond/lake equipment and lead or assist with installations of complete fountain and aeration systems
Support the scheduling and coordination of daily service routes while maintaining communication with service office staff to optimize assignments and customer satisfaction
Communicate with customers regarding pond and equipment status, maintenance needs, service issues, and recommended solutions
Electronically complete service notes, including work orders and inventory used, and communicate repair trends to Quality and management
Follow and reinforce safety procedures regarding product use, equipment installation and service, electrical practices, facility maintenance, and safety devices
Assist with vehicle, equipment, inventory, and shop inspections and ensure proper cleaning, maintenance, and storage procedures are followed
Cross-train and support other Service Department functions as needed, including aquatic treatment activities, while following applicable regulatory requirements
Support grounds, facility, and general building maintenance, including identifying maintenance needs and completing repairs within the scope of the position
Coordinate with internal teams and outside service providers when facility repairs or maintenance require additional expertise or resources