Circa - Facilities - Dispatch
About The Position
The Facilities Dispatch role provides customer service to Guests and Team Members by answering calls, gathering details about maintenance and repair issues, and dispatching the Engineering team through a computer-based program. The dispatcher records and assigns work orders, communicates their details, and follows up through completion. The role also monitors the alarm system, maintains a daily dispatch log, and notifies Supervisors of parts and inventory needs. The position requires following company and departmental policies, work and safety procedures, and lawful management direction; supporting Team Member morale; and performing other assigned duties. The role requires flexibility, attention to detail, effective prioritization and multitasking, problem-solving, and the ability to work in a fast-paced environment with distractions and deadlines. Work may involve varied shifts, including weekends and holidays. Physical requirements include standing and walking for prolonged periods, as well as lifting, reaching, pushing, pulling, grasping, and operating job-related equipment.
Requirements
- Previous experience with two-way radios and multi-line phones.
- Working knowledge of Windows-based computer systems.
- Ability to read and comprehend instructions and information.
- Flexible, detail-oriented, able to prioritize, and able to multitask effectively.
- Ability to work in a fast-paced, changing environment with multiple distractions and meet timelines.
- Must uphold appearance standards.
- Ability to problem-solve and strategize for better solutions.
- Ability to work varied shifts, including weekends and holidays.
- High school graduate or equivalent.
- Must be 21 years old or older.
- One year of experience.
Nice To Haves
- Experience in a Hotel/Casino environment is preferred.
Responsibilities
- Answer incoming calls concerning maintenance and repairs.
- Enter call details into the computer-based program.
- Assign work orders through the program in a timely manner.
- Communicate work-order details effectively and follow up through completion.
- Monitor the alarm system and report alarms and affected areas.
- Maintain a dispatch log of daily activities.
- Notify Supervisors of parts and inventory needs.
- Ensure customer satisfaction.
- Follow lawful direction from Upper Management.
- Follow work and safety rules and procedures.
- Interact well with others and positively influence Team Member morale.
- Adhere to company and departmental policies and standards.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
