Facilities Dispatch Operator -1st Shift

ABM•Savannah, GA

2d•Onsite

About The Position

The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.

Requirements

High school diploma or equivalent required
Strong communication skills, with the ability to interact with technical personnel and leadership
Excellent data entry accuracy and attention to detail
Ability to manage multiple tasks in a fast-paced, high-reliability environment
Basic computer proficiency (Microsoft Office, enterprise systems)
Ability to obtain and maintain any required security clearances

Nice To Haves

Experience in a call center, dispatch, or maintenance coordination role preferred
Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
Experience in aerospace, manufacturing, or industrial facility environments is a plus

Responsibilities

Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized manufacturing systems)
Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
Enter, update, and track work orders within the CMMS system with a high level of accuracy
Prioritize requests based on operational impact, safety, and mission-critical requirements
Dispatch or notify appropriate maintenance personnel or contractors as needed
Monitor open work orders and provide status updates to requestors and supervisors
Identify and escalate urgent issues that could impact production, safety, or compliance
Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
Support continuous improvement efforts in maintenance operations and call handling efficiency