Facilities Coordinator

Fortive

1d

About The Position

In this role, you will serve as the primary point of contact for a single client, managing service requests and ensuring timely resolution. This is a Junior level position with the opportunity to grow with the role. Monitor and respond to inbound service requests via Zendesk and other platforms Triage and prioritize requests to ensure timely resolution Dispatch work orders to vendors and follow up to confirm completion and client satisfaction Provide basic training and guidance on ServiceChannel applications to clients and providers Identify and report system issues to the Support and Development teams Partner with Facility Managers to coordinate services and special projects Review work orders for cost-saving opportunities (e.g., warranty, landlord coverage) Maintain accurate documentation for all assigned requests Ensure compliance with scheduled maintenance services Collaborate with team members to share knowledge and maintain seamless workflows

Requirements

• Excellent English communication skills (spoken and written)
• Strong attention to detail and ability to document accurately
• Ability to learn quickly, follow processes, and adapt to feedback
• High School Diploma or GED
• Reliable attendance and punctuality
• Experience with Zendesk, Five9, ServiceChannel
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)

Nice To Haves

• Knowledge of facility maintenance and customer service experience preferred
• Background in restaurant or retail facilities

Responsibilities

• Serve as the primary point of contact for a single client, managing service requests and ensuring timely resolution
• Monitor and respond to inbound service requests via Zendesk and other platforms
• Triage and prioritize requests to ensure timely resolution
• Dispatch work orders to vendors and follow up to confirm completion and client satisfaction
• Provide basic training and guidance on ServiceChannel applications to clients and providers
• Identify and report system issues to the Support and Development teams
• Partner with Facility Managers to coordinate services and special projects
• Review work orders for cost-saving opportunities (e.g., warranty, landlord coverage)
• Maintain accurate documentation for all assigned requests
• Ensure compliance with scheduled maintenance services
• Collaborate with team members to share knowledge and maintain seamless workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees