Facilities Coordinator

Cushman & Wakefield-posted 1 day ago
$24 - $28/Yr
Full-time • Entry Level
Onsite • Austin, TX
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The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of client facility needs. This role supports operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, and proactively develops and maintains client relationships ensuring expected service levels are achieved.

  • Provide general overall facility management services, including continuous monitoring of office/facility.
  • Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
  • Follow up with clients to ensure customer satisfaction.
  • Respond to all facility inquiries and complaints, assess problems and take necessary corrective action.
  • Remain knowledgeable regarding all operational aspects of building systems and safety procedures.
  • Coordinate with outside contractors for service and repairs of equipment.
  • Schedule and manage repairs, maintenance, minor works, and other work requests, tracking to completion.
  • Create work orders and assign to engineering staff, subcontractors, and vendors; report on open and closed work orders.
  • Request, review, and submit work orders, bids, and proposals from vendors.
  • Verify final invoice pricing and process payments in a timely manner; manage purchase orders and vendor payments using finance systems.
  • Assist in procurement of vendors and services as required; monitor and assess vendor performance.
  • Train vendors on work order and billing procedures.
  • Manage complex work orders such as environmental issues and disaster recovery.
  • Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates.
  • Provide process and procedures training and direction to new associates.
  • Coordinate special events, meetings, and conference facilities in support of client.
  • Assist with measuring and reporting key performance indicators against service level agreements; ensure KPI compliance.
  • Provide facilities helpdesk services and monitor workflow for all facilities cases to ensure consistent quality of service.
  • Update and maintain accurate records and official documentation for the site(s), including web pages as needed.
  • Seek ways to constantly reduce costs and improve operational standards.
  • High school diploma or GED required
  • Minimum of 1 year of work experience in administrative, accounting, or tenant services capacity.
  • Experience with data entry, reporting, filing, scheduling, and communications.
  • Previous customer service experience.
  • Proficiency in IT tools and platforms; Microsoft Office Suite (Word, Excel, PowerPoint).
  • Associate or Bachelor’s degree in facilities management, building, business, or related field preferred.
  • Prior experience in facilities, property management, hospitality, or related field preferred.
  • Knowledge of local occupational health and safety requirements and vendor management for specialized services is advantageous.
  • Working knowledge of lease terms, CAM reconciliation, insurance, and real estate taxes.
  • Understanding of management agreements and contract language.
  • Ability to exercise good judgment and excellent interpersonal skills.
  • Ability to work a flexible schedule, including overnight travel, on-call after hours, and weekends.
  • Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
  • In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
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