Facilities Coordinator

GCA Services Group

8d•$90,000

About The Position

The Facilities Coordinator role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facilities issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality

Requirements

Knowledge of customer service principles and practices.
Proficiency with Google suite and Google products.
Validated professional verbal and written communication skills.
Familiar and comfortable making outbound calls.
Good communication skills both verbal and written.
Smart clean appearance.
Can work as part of a team as well as working alone.
Proactive/can do attitude to work.
Candidates must be punctual, trustworthy and have a good eye for detail.

Responsibilities

Drives the operational processes for work order management and service partner follow up.
Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow up, quote preparation, problem resolution, and post-service activities.
Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.
Works with Managers or Trade Specialists on resolution of problems.
System department, Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
Works with client and service provider personnel to maintain and troubleshoot system access and usability.
Provides required reporting, data, and dispatch updates for assigned client(s).
Conducts periodic weekly calls to discuss any updates, checkups, and basic information sharing.
Inform Service Manager of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations.
Supports Digital & Technology development by providing user acceptance testing for system releases.
Support successful operations consistent with ABM policies, programs, procedures, systems and guidelines.
Monitoring and controlling of operatives to ensure completion of tasks to a high standard.
Completing paperwork.
Communicating with Line Manager.
Training of staff and upkeep of records.
Ensuring the time and attendance monitored and completed for payroll each month.
Prioritize calls based on severity and availability of appropriate service tech.