Facilities and Maintenance Manager

ISLAND CRISIS CARE SOCIETY•Nanaimo, BC

3d•CA$76,463 - CA$83,176•Onsite

About The Position

Island Crisis Care Society (ICCS) has been serving communities across central Vancouver Island for more than 35 years, providing compassionate, person centered support to individuals facing homelessness, mental health challenges, substance use, housing instability, and crisis situations. Our work is rooted in dignity, respect, and the belief that every person deserves safety, support, and the opportunity to rebuild. At ICCS, a career is more than just a job. It is an opportunity to make a meaningful difference every day. Our employees support some of the most vulnerable members of our communities through housing programs, assisted living services, outreach supports, shelters, and crisis response programs that create real and lasting impact. The Facilities and Maintenance Manager is responsible for overseeing the maintenance, safety, functionality, and infrastructure planning of all organizational properties and facility systems across the agency. This role ensures that buildings, grounds, equipment, security systems, and organizational infrastructure are maintained in a safe, efficient, compliant, and cost-effective manner to support quality service delivery across all programs and administrative operations. Reporting to the Director of Operations, the Facilities Manager provides leadership and supervision to the Maintenance Coordinator, Facilities Workers, and IT/Facilities worker, while working collaboratively with program management teams to address operational needs, support program functionality, and coordinate facility related projects and priorities across the organization. The Facilities Manager supports organizational continuity by overseeing preventative maintenance systems, contractor coordination, capital planning support, facility risk management, workplace safety infrastructure, and day to day operational responsiveness across multiple residential, commercial, and program sites.

Requirements

Minimum 5 years of progressive facilities, maintenance, or property operations experience, including supervisory responsibilities.
Satisfactory Criminal Record Check including vulnerable sector screening.
Valid Class 5 BC Driver’s License and reliable transportation.
Ability to travel between organizational sites as required.
Ability to participate in on call or after hours operational response related to facilities emergencies when required.
May occasionally perform direct repair and maintenance work during training, temporary operational situations, or emergencies when regular employees are unavailable, in accordance with the collective agreement.
Strong knowledge of building systems, preventative maintenance practices, occupational health and safety requirements, and operational facility management.
Ability to coordinate multiple priorities across diverse operational sites and environments
Strong leadership, problem solving, organizational, and decision making skills.
Ability to work collaboratively with program leadership and operational teams in fast paced and evolving environments.
Sound judgment and ability to respond effectively to operational emergencies and infrastructure related issues.
Strong communication and interpersonal skills.
Proficiency with computer systems, maintenance tracking systems, and standard office software.

Nice To Haves

Experience overseeing multiple sites or complex operational environments preferred.
Experience within non-profit, supportive housing, social services, healthcare, or community based environments considered an asset.
Or an equivalent combination of education, training, and experience

Responsibilities

Oversees the day to day maintenance, repair, and functionality of all organizational facilities, properties, and physical assets.
Ensures facilities are maintained in a safe, clean, functional, and compliant condition in accordance with applicable legislation and standards, fire regulations, WorkSafeBC requirements, and organizational expectations.
Develops, implements, and monitors preventative maintenance schedules and systems across all sites.
Oversees building systems including security, fire safety, HVAC, electrical, plumbing, internet infrastructure, and related operational systems.
Supports emergency response coordination related to facility issues, building incidents, environmental hazards, and urgent operational disruptions.
Conducts regular inspections of organizational properties to identify maintenance needs, safety concerns, infrastructure risks, and capital repair priorities.
Provides direct supervision, leadership, support, scheduling oversight, and performance management to the IT Specialist, Maintenance Coordinator, and Maintenance Workers.
Establishes clear work priorities, operational expectations, and accountability measures for facilities and maintenance staff.
Supports employee development through coaching, training, performance feedback, and ongoing operational guidance.
Participates in recruitment, onboarding, discipline, and performance management processes in collaboration with Human Resources and the Director of Operations.
Promotes a respectful, collaborative, and solution focused team environment.
Oversees organizational IT infrastructure and operational technology systems through direct supervision of the IT Specialist.
Ensures technology systems effectively support organizational operations, program delivery, communication, and administrative functions.
Coordinates external contractors, service providers, and vendors related to facility repairs, maintenance, inspections, and infrastructure projects.
Obtains quotes, monitors service quality, and supports cost effective purchasing and contractor management practices.
Assists with project coordination related to renovations, upgrades, capital repairs, and infrastructure improvements.
Maintains positive working relationships with contractors, municipal contacts, suppliers, and service providers.
Works closely with Program Managers and leadership teams to support operational needs across all sites and services.
Supports organizational emergency preparedness and business continuity planning related to facilities and infrastructure systems.
Assists with facilities related budgeting, cost tracking, and capital planning processes.
Monitors expenditures related to maintenance, repairs, contractors, supplies, and infrastructure projects.
Maintains accurate records related to maintenance schedules, inspections, repairs, contractor services, warranties, and facility compliance documentation.
Supports operational planning through tracking and reporting on facility needs, risks, and infrastructure priorities.
Other Duties as required