Facilities Account Manager

Build It•Mississauga, ON

9d•CA$70,000 - CA$80,000•Hybrid

About The Position

Maintain It is a full-service facility maintenance company supporting restaurant, retail, and commercial businesses across a wide range of maintenance and operational needs. We provide proactive, reliable, and customized maintenance solutions designed to minimize disruptions, protect assets, and keep businesses operating at their full potential — delivering quality workmanship, strong communication, and dependable support our clients can rely on. Maintain it is looking to hire a Facilities Account Manager to join our growing team.

Requirements

3–5+ years of experience in facilities management, commercial maintenance, commercial construction, or service operations.
Experience managing client relationships and take pride in delivering exceptional customer service.
Proven experience preparing estimates, quotations, and budgets for maintenance or construction-related work.
Strong knowledge of commercial building systems, including HVAC, plumbing, electrical, roofing, interiors, and general repairs.
Can confidently read and interpret blueprints, construction drawings, and project specifications.
Comfortable generating new business opportunities and identifying opportunities to grow existing client accounts.
Experience sourcing, negotiating with, and managing subcontractors and vendors.
Excellent communication and relationship-building skills and are comfortable working directly with clients, vendors, trades, and internal teams.
Highly organized and capable of managing multiple projects, work orders, and competing priorities simultaneously.
Strong sense of ownership and take pride in seeing work through from initial request to final completion.
Proactive, resourceful, and solutions-oriented—you anticipate problems before they become issues.
Remain calm under pressure and make sound decisions in a fast-paced environment.
Comfortable working both in-office and on-site, with flexibility for occasional after-hours coordination when required.
Legally entitled to work in Canada and able to work on-site in Mississauga with travel to client locations.

Nice To Haves

Experience with Spectrum or similar maintenance management or ERP systems.
Experience developing and managing preventive maintenance programs.
Experience with AR/AP coordination and project cost tracking.
Experience creating SOPs and improving operational processes.
Existing relationships with commercial trades and subcontractors within the GTA.

Responsibilities

Own work orders and service projects end-to-end—from intake, planning, estimating, scheduling, execution, and close-out across multiple client sites.
Lead the estimating, quoting, and budgeting process; review scopes, RFQs, purchase orders, invoices, and service documentation.
Source, coordinate, negotiate, and manage vendors and subcontractors, ensuring competitive pricing, quality workmanship, and on-time delivery.
Generate new client relationships by identifying prospects, promoting Maintain It's services, and converting opportunities into new business.
Nurture and grow existing client accounts through proactive communication, relationship management, and identifying additional service opportunities.
Act as the primary point of contact for clients, providing proactive updates and delivering an exceptional customer experience.
Identify, evaluate, and onboard qualified subcontractors to expand and strengthen Maintain It's network of reliable trade partners.
Monitor subcontractor performance to ensure quality workmanship, responsiveness, safety, and compliance with Maintain It's standards.
Conduct site visits to verify project progress, safety, and quality, and perform post-work inspections to minimize deficiencies and rework.
Support invoicing, AR/AP coordination, cost tracking, and project profitability while monitoring timelines, risks, and key performance indicators.
Respond to urgent maintenance requests, effectively balancing competing priorities while maintaining exceptional client service.
Analyze recurring maintenance issues and recommend long-term, cost-effective solutions.
Continuously identify opportunities to improve operational processes, increase efficiency, and enhance the client experience.
Help standardize workflows, contribute to SOP development, and support the adoption of operational systems and tools (e.g., Spectrum).