PT Hannaford To Go Facilitator

Ahold Delhaize•Watertown, MA

17h•Onsite

About The Position

As an Facilitator, you are the customer service liaison of the Hannaford To Go department. You are the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. You lay the groundwork for every customer pickup and delivery to be as smooth and quick as possible. Your role ensures that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves.

Requirements

Effective communication and customer service skills.
Must meet minimum age requirements to perform specific job functions (18 years of age).
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.

Nice To Haves

Be knowledgeable in and able to recognize and differentiate between the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).

Responsibilities

Organize and prioritize shop and pickup processes.
Conduct order reviews.
Check code dates and fresh product quality with a focus on produce.
Count parcels to ensure accuracy.
Stage orders and consolidate bags when appropriate.
Setup shopper carts.
Partner with department leaders to ensure items requiring preparation are handled properly.
Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
Monitor and manage all last-mile delivery orders through applicable dashboards.
Monitor and manage all Flybuy orders through the staff dashboard app.
Answer phone calls to address customer questions and arrivals.
Adhere to order wait time and order completeness goals.
Handle cash pickups and change orders as requested, logging as required.
Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items.
Observe and follow all company policies and established procedures.
Maintain a neat, well-groomed personal appearance.
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and other perishable items.
Support and comply with all company safety standards.
Communicate any needed equipment repairs or maintenance work needed.
Keep work area free from debris and safety hazards.
Be knowledgeable in and able to recognize and differentiate between the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
Record on designated forms any price discrepancies and//or any “not on file” items that are encountered on electronic point-of-sale terminal.
Secure registers, Mobile Point of Sale Equipment, Shopping Devices when leaving it unattended; protect company assets at all times.
Perform all other duties as assigned.