PT Hannaford To Go Facilitator

Ahold Delhaize • Albany, NY

3d • Onsite

About The Position

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. Job Summary: As an Facilitator, you are the customer service liaison of the Hannaford To Go department. You are the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. You lay the groundwork for every customer pickup and delivery to be as smooth and quick as possible. Your role ensures that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves.

Requirements

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.

Nice To Haves

• Be knowledgeable in and able to recognize and differentiate between the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).

Responsibilities

• Organize and prioritize shop and pickup processes.
• Conduct order reviews.
• Check code dates and fresh product quality with a focus on produce.
• Count parcels to ensure accuracy.
• Stage orders and consolidate bags when appropriate.
• Setup shopper carts.
• Partner with department leaders to ensure items requiring preparation are handled properly.
• Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
• Monitor and manage all last-mile delivery orders through applicable dashboards.
• Monitor and manage all Flybuy orders through the staff dashboard app.
• Answer phone calls to address customer questions and arrivals.
• Adhere to order wait time and order completeness goals.
• Handle cash pickups and change orders as requested, logging as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items.

Benefits

• Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed