Facilitator

Prospect Human Services Society

6d • Hybrid

About The Position

Prospect is one of Alberta’s most resourceful and successful not-for-profits. We have an exciting NEW job opportunity within our Calgary employment support programs that will collaborate with our employer partners to connect clients to sustainable careers.

Requirements

• Some post-secondary education in career advising or other equivalent program
• 3+ years’ experience in a similar role that is directly related to career development (equivalent combination of education and professional experience will be considered)
• 3+ years’ of pre-employment and essential skill development expertise including: Resume and cover letter development, interviewing skills including knowing the various techniques used, and the ability to prep clients
• Intermediate proficiency with Microsoft Office products (Word, Excel, PowerPoint) and presentation software; advanced proficiency with internet, online, and social media platforms
• Exceptional oral communication, team work, and interpersonal skills including the ability to build relationships, engage, counsel, motivate, coach, and collaborate with a variety of internal and external stakeholders
• Knowledge of, and experience using, career exploration tools and websites, with the ability to assist clients in synthesizing and analyzing information to develop realistic action plans and job targets
• Experience accessing local labour market information and tools
• Exposure to various legislation such as: OH&S, Human Rights, and Employment Standards, with exposure to corporate human resources best practices
• Elevated written communication and content development experience (creation of workshop/seminar materials, tailoring written communication to various audiences, formatting written materials, having branding awareness, and applying appropriate email etiquette)
• Experience leading/facilitating different formats of meetings, workshops and presentations to various audiences of internal and external stakeholders
• Highly effective interpersonal and organizational skills
• Commitment to continuous learning and growth.
• Experience working with a variety of demographics and disabilities
• Have an awareness of other cultures and their own
• Excellent communication and coaching skills with the ability to gather information and work with clients
• Evidence of creativity and flexibility
• Shows respect, patience, and understanding to all learners
• A non-judgmental, respectful and empathetic approach to a variety of issues faced by our adult students
• All employees must pass a background check

Nice To Haves

• preference given to those with experience in Adult Learning and Facilitation
• Exposure to diversity and inclusion specific to disabilities is an asset
• Experience in a retail, hospitality or food service industry will be an asset

Responsibilities

• Plan and coordinate the delivery and implementation of the content of workshop and ArtRecruit modules for group-based workshops on pre-employment topics and adjusts and revises materials based on trends
• Facilitate workshops based on defined schedules and demand
• Assist in maintaining an online digital and social media presence
• Analyzes success and areas of opportunity for content delivery
• Trains other staff on delivery of workshops
• Assess and document learners’ progress and provide feedback
• Able to organize and manage a classroom to make learning fun, easy and meaningful for learners online and in person
• Demonstrate patience and understanding
• Work with other departments, such as Marketing & Communications on branding and consistency of content
• Provide career coaching for clients; assists clients in analyzing and synthesizing career exploration information
• Provide support for in-person job clubs as required
• Maintains and updates client records within the internal database, including detailed notes on client engagement, bootcamp registration and attendance, as well as logging all interactions
• Provides recommendations on next steps for the client to the client, informs the Service Coordinator, and other team members of the recommendation
• Conducts regular research to become a subject matter expert
• Work collaboratively with Service Coordinators, other Facilitators, and Career Advisors
• Communicates current information to applicable team members on client trends and make recommendations for continued services based on client engagement and needs
• Maintains database of career development tools, websites, and related materials
• Maintains knowledge of community resources and complementary organizations with the ability to direct/refer clients to appropriate sources of information pertaining to basic needs, mental health, employment standards, etc.
• Acts as central point of contact and subject matter expert for clients, support networks, referral sources, and internal team members
• Diligently works to ensure thorough understanding of all Prospect's programs
• Develops measurement system(s) for the program to assess service delivery and contract requirements
• Maintains client information in files, records, stats, and reports
• Monitors client goals and completion of action or service plans; communicates with other staff as necessary
• Supports Employment Resource Centre coverage as required
• Complies with company policies/procedures, provincial, privacy and other job related legislation
• Champions Prospect’s goals, vision, mission and brand pillars

Benefits

• Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree