Facets System Administrator
Western Health Advantage•Sacramento, CA
•Onsite
About The Position
As a Facets System Administrator at Western Health Advantage, you’ll play a critical role in maintaining, enhancing, and optimizing our core operating system. You’ll lead upgrades, solve complex system challenges, and collaborate across the organization to ensure Facets runs smoothly, accurately, and efficiently. This role ensures the stability and evolution of WHA’s core system—directly enabling accurate benefit administration, efficient operations, and a seamless experience for both employees and members.
Requirements
- 3–5 years of experience supporting healthcare payer systems, preferably Facets
- Strong understanding of health plan operations (benefits, claims, eligibility)
- Experience with system upgrades, enhancements, and vendor coordination
- Strong analytical and troubleshooting capabilities
- Ability to translate technical concepts into user-friendly training
- Experience managing system tickets, requests, and cross-functional priorities
- Problem-solving and root cause analysis
- Clear communication across technical and business teams
- Ability to lead projects and manage competing priorities
Nice To Haves
- Bachelor’s degree
Responsibilities
- Manage and maintain the Facets core operating system to ensure performance, stability, and data integrity
- Lead system upgrades, enhancements, and ongoing improvements
- Configure and support key functionalities, including eligibility (270/271) and benefit-related data
- Lead and support cross-functional projects impacting Facets
- Coordinate system enhancements, work orders, and vendor deliverables
- Play a key role in annual initiatives such as Open Enrollment and system upgrades
- Serve as the primary point of contact for system support, security, and issue resolution
- Troubleshoot system issues, manage tickets, and identify root causes
- Develop and deliver training materials to improve user adoption and self-sufficiency
- Partner with vendors (e.g., Cognizant) on system performance, testing, and issue resolution
- Collaborate with IT and internal departments on system changes and impacts
- Represent WHA in user groups and external system discussions
- Coordinate and execute testing for system updates and benefit changes
- Ensure accurate loading and validation of benefit configuration data
- Support internal requests and maintain member-facing platforms and materials
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
