Fabrication Operations Manager Raleigh, NC

Cosentino•Raleigh, NC

13d•$80,000 - $100,000•Onsite

About The Position

At Stone Systems, we are looking for a Fabrication Operations Manager for our fabrication shop located in Raleigh, NC. This role offers the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects. As an Operations Manager, you will lead, coach, and develop the functional departments (Production Management, Measure, and Installation, Customer Service, and Office Management) in the shop to ensure ultimate customer satisfaction and produce high-performance and continuous improvements. You will partner with the local department managers and ensure flawless coordination between these areas. You must be operationally efficient, customer service, and metrics-oriented to ensure targets are being met while being responsible for a healthy P&L.

Requirements

Control and manage the Inventory of the location
Organize and Maintain delivery schedule daily with efficient route planning
Lead and maintain a safe working area ensuring that Health and Safety policies and procedures are met
Interact with customers and vendors as needed
Responsible for quality control by reviewing all incoming and outgoing products for damage
Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs)
Operate and coordinate forklift, trucks, and/or railcars as needed
Manage all customer conflict that arises from various problems that may occur when shipping and receiving material
Manage accurate and timely invoicing, customer quotes, and orders
Support the sales team to achieve and exceed sales targets highlighting in advance any issues that may arise from operational delays
Monitor service levels of orders and meet the service commitments to customers
Lead Operation and Customer Service teams
Other duties as assigned

Responsibilities

Partner with and Manage the Functional Managers (Production and Services) to successfully implement necessary improvements to support business objectives.
Lead, coach, and motivate a team of 4 managers and 35 reporting employees.
Effectively balance between big picture concerns with day-to-day activities.
Troubleshoot and serve as the highest escalation level for problems/operating issues. Formulate effective corrective and preventative operating solutions.
Work in synchrony with the Sales Manager to manage the profitability of the shop, being co-responsible for its P&L and growth achievement.
Develop operation plans that include cost, volume, and resource requirements.
Develop corrective action plans to deliver improved business performance.
Ensure that Safety Procedures with all Departments are implemented and followed.
Ensure capacities in the Departments are evaluated, reviewed, and addressed.
Ensure schedules (Maintenance, Measure, Production, and Installation) are completed and met.
Work closely with managers in functional areas to optimize total production and service.
Ensure cooperation between functions and maintain the global vision of the business needs among all the teams and cooperate to have a team-building environment at the shop.
Conduct daily operational dashboard review with 4 functional areas of the operation: office manager, install manager, production manager, and customer service manager.
Lead daily Hot Job meetings to ensure the remakes have priority in the schedule and the team is following the 48-hour targets to complete the jobs from the initial install date. Assign actions and resolutions to problem jobs daily.
Always ensure high customer service levels by handling complex customer issues, and reviewing and solving customer complaints.
Ensure Production and Installation teams implement Best Practices and that we are in compliance with all safety practices.
Be responsible for staff performance; this includes but is not limited to, addressing any training or daily coaching needs, ensuring that we are following all SOPs, and implementing strategies to improve the quality of service, productivity, and profitability.
Other duties as assigned