Fabrication and Service Technician

Intelligent Video Solutions LLC • Sussex, WI

1h

About The Position

Intelligent Video Solutions (IVS) is seeking a highly organized, detail-oriented Fabrication and Service Technician to join its operations team. IVS is a Wisconsin-based software company headquartered in Sussex, Wisconsin, serving customers throughout North America and internationally. Its video observation and recording solutions, including its flagship VALT software, support clinical skills training, education, and law enforcement.

The technician builds, assembles, configures, tests, troubleshoots, repairs, and services ROAM Carts, IVS accessories, and appliances. The role also documents service work and assembly procedures, tests equipment for warranty returns, and prepares devices for shipment. When needed, the technician supports customer installations by mounting, cabling, terminating, and testing equipment.

Requirements

• Ability to handle multiple duties efficiently and accurately.
• Comfort with hand and power tools and the ability to read assembly drawings and bills of materials.
• Basic electrical and low-voltage skills, including crimping, terminating Cat5e/Cat6, and using a multimeter.

Nice To Haves

• One year of experience in an assembly, fabrication, audiovisual, or low-voltage role.
• Field service or installation experience.
• Basic networking knowledge, including IP addressing and switches.
• Linux command-line skills.

Responsibilities

• Build and assemble ROAM Carts and other IVS accessories.
• Draft and update ROAM Cart assembly procedures and product revision documents.
• Troubleshoot, repair, and service ROAM Carts remotely and at customer sites.
• Document service work and report recurring issues to engineering and support.
• Assemble and configure IVS appliances.
• Perform pre-fabrication, assembly, and configuration duties when needed.
• Test defective equipment for warranty returns.
• Set up and test devices before shipping.
• Run functional tests and record serial numbers.
• Follow established safety practices and policies.
• Support the installation team on customer projects as an additional installer.
• Mount, cable, and terminate equipment, and test systems at handoff.

Benefits

• Competitive compensation package.
• Health, dental, and vision insurance.
• Life insurance and short-term disability insurance.
• Paid time off and paid holidays.
• Company-matched 401(k) plan.
• Company cookouts and events.
• Camaraderie and creative outlets.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed