Fabrication Account Manager

Kloeckner Metals - Americas•Dallas, TX

19d•Onsite

About The Position

The Fabrication Account Manager serves as the primary contact for assigned accounts and manages Outside Processing (OOP) from project award through completion. Responsibilities include customer relationships, order management, forecasting, scheduling, inventory and supply chain coordination, quality, and customer service. The FAM manages multiple projects while ensuring schedules, quality standards, and company policies are met, works collaboratively with internal and external customers to successfully drive the vision and mission of Kloeckner Metals. Plan, develop, implement, and evaluate processes for on-time material delivery from supplier to customer including analyzing customer forecasts and managing supplier schedules.

Requirements

Identifies and resolves problems in timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations
Manages difficult or emotional customer and employee situations; Responds promptly to customer and departmental needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in and leads meetings
Completes managerial tasks correctly and on time; Supports organization's goals and values
Prioritizes and plans work activities of the OOP Department; Uses time efficiently; Plans for additional resources; Sets goals and objectives
Excellent interpersonal skills and a collaborative management style
Strong commitment to high professional ethical standards in a diverse workplace
Excels at operating in a fast pace, community environment
Persuasive with details and facts
Delegates responsibilities effectively
Strong written and verbal communication skills with the ability to interpret business reports and data
Proficient in business math, statistics, algebra, and basic geometry
Strong problem-solving skills and ability to interpret written, verbal, diagram, and schedule instructions
Advanced proficiency with spreadsheets, databases, inventory and order-processing systems, email, and internet applications.

Nice To Haves

Epicor experience a plus

Responsibilities

Process timely and accurate Purchase Orders in accordance with customer needs
Monitor the integrity of Bill of Material (BOM) and manage inventory accuracy
Maintain pricing verification and updates
Build and maintain strong, long-term client relationships
Develop and maintain good working knowledge of end user applications of assigned accounts
Manage aged inventory
Prepare monthly reports on account status
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Advise management of challenging customer requests and escalate issues as needed
Ensure attainment of efficient and economical performance in relation to profit and year-end goals
Other related duties as assigned