F135 Technical Data Customer Support Engineer (Onsite)

RTX•East Hartford, CT

42d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? The F135 engine program is seeking a highly motivated Customer Support Engineer (CSE) responsible for Source Data in support of F135 Joint Technical Data (JTD) engine manual creation and updates. The CSE will work closely with the engineering teams on Limits Development & Expansion activities and configuration updates (engineering changes) in support of scheduled and unscheduled maintenance for the F135 engine, for both Unit and Depot Maintenance levels. The CSE will also support incorporation of Non-Engineering updates based on customer feedback, to continually improve the JTD.

Requirements

Bachelor’s degree in a related field; Engineering or another Technical Degree with 5+ years of relevant experience; or an advanced degree in related field with 3+ years of relevant experience.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

F135 engine build, manufacturing, or design experience.
2+ years of experience of military engine knowledge and experience.
Knowledge or expertise in limits development and/or configuration management and engineering changes.
Experience using technical data, drawings and requirements.
Good work ethic with solid problem-solving ability.
Strong attention to detail and ability to track work at a micro level.
Ability to support operations in a fast paced, dynamic, and results-based production environment.
Strong Project Management, time management, teamwork, communication and interpersonal skills.
Proficiency in MS Office applications.
Ability to support occasional travel (<5%) based on business needs (outsourcing vendors and/or customer sites).

Responsibilities

Answer technical data inquiries and provide timely technical data updates to support maintenance and operations on the F135 engine.
Drive customer satisfaction by influencing the JTD through process improvements and incorporation of engineering requirements.
Review of limits incorporation documents and engineering changes from a sustainment perspective
Influence effective solutions for implementation plans for new configurations.
Review and disposition Joint Technical Data change requests, evaluating the request based on technical expertise and sustainment process knowledge
Perform authoring and documentation of JTD revision traceability files (Source Data), including creation of source data deliverables, quality reviews, workflow progression, task assignments, and resolution of customer comments
Collaborate with internal engineering groups, customers, vendors, and CSEs located at Depot & Unit sites to resolve technical issues and ensure optimal instruction for JTD.
Identify support system issues with leadership and help develop solutions to meet the customer’s needs.