Technical Customer Support Engineer (Onsite)

RTX•East Hartford, CT

1d•Onsite

About The Position

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? Are you ready to make a global impact and work on cutting-edge aerospace technology? Join our team as a Technical Customer Support Engineer and become a key player in supporting the PW4000/2000 engine family. This exciting role offers opportunities for hands-on problem-solving, customer interactions, and professional growth—all while traveling the world to represent Pratt & Whitney at annual conferences and safety event investigations (up to 5% travel). This role is perfect for individuals who thrive in a fast-paced, customer-facing environment and enjoy solving complex technical challenges. Your expertise and dedication will directly contribute to the safety and reliability of our customers' operations.

Requirements

Bachelor's Degree in Engineering
8+ years of Engineering experience, or 5+ years with an advanced degree
U.S citizenship is required as only U.S citizen are authorized to access information under this program contract.
Occasional weekends and off hours are required.

Nice To Haves

Airline field support is preferred
Engine or aircraft maintenance experience highly preferred

Responsibilities

Collaborate Globally: Work directly with airline customers and Maintenance, Repair, and Overhaul engine shops worldwide to support PW4000/2000-powered aircraft, with a focus on Fan, Compressors, Mechanical Systems, and Nacelle.
Investigate & Recommend Solutions: Lead engine event investigations to identify root causes, resolve operational challenges, and provide expert guidance on troubleshooting, service bulletin retrofits, and engine manual interpretation.
Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs), Special Instructions, and other maintenance documents to support airline customers. Contribute to updates for Aircraft Maintenance Manuals (AMM), Engine Manuals, Clean, Inspect & Repair (CIR) manuals, and Maintenance Planning Guides.
Collaborate with Industry Experts: Serve as a technical liaison to Pratt & Whitney’s Product Safety, Certification & Validation team, as well as airframer teams, to address modifications, inspections, and maintenance of high-performance engines.
Support Critical Operations: Triage urgent Aircraft-On-Ground requests, providing timely solutions to keep fleets flying. Occasional weekend or off-hours support may be required, with a company cell phone provided.
Empower Customers: Assist airline engineers, maintenance control technicians, and Pratt & Whitney Field Service Representatives in resolving complex, on-site technical challenges.
Drive Continuous Improvement: Identify recurring issues and propose innovative solutions to enhance support processes.

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