F&B Supervisor- Sports Bar- Full Time

PENN Entertainment • Lawrenceburg, IN

9d • Onsite

About The Position

Assist the Food & Beverage Management team in monitoring the performance of all Food and Beverage team members as assigned. Ensure all Food & Beverage outlets are run in an efficient and effective manner. Ensure guests receive the ultimate ACES service experience. A Food and Beverage Supervisor may be assigned to work in any food and beverage outlet.

Requirements

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must be proficient in Microsoft Outlook programs.
• Must have knowledge of kitchen/sanitation, operation and maintenance of equipment.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Excellent verbal and written communication skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to perform these operations using units of American money and weight measurement, volume and distance.
• Possess ability to operate an adding machine and have basic computer skills.
• Should be able to define problems, collect data, establish facts, and draw valid conclusions.
• Team member must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk, walk, or hear.
• Occasionally required to stoop, kneel, crouch, climb, balance and sit.
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, and ability to adjust focus.
• Must occasionally lift and/or move up to 100 pounds.
• Access to gaming area required.

Nice To Haves

• Five years’ experience in Food & Beverage preferred, but not required.
• Previous experience in Food & Beverage desired, but not required.

Responsibilities

• Providing guidance and daily supervision to staff in the department.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory.
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
• Responds to guest needs and reports problems to Manager.
• Assists Manager with administrative duties, as assigned.
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.
• Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Provide positive communication and use ACES Training skills with every patron and co-worker.
• Perform duties in a safe manner; report any potential safety hazards to management staff.
• May be required to perform duties at the Lawrenceburg Event Center (LEC).
• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
• Manages work procedures and expedites workflow.
• Provides coaching and counseling to team members.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED